The job owner is accountable for the evaluation and boarding activities of all new core & cloud projects and IT infrastructure to be in compliance with company-approved targets and procedures. The job owner is responsible for assessing information, risk and facilitating remediation of identified vulnerabilities for IT Infrastructure and Network risks across the enterprise. Supports Internal Audit objectives both administratively and functionally.
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Key Accountabilities
- Support planning and execution of evaluation and boarding activities of all new networks, according to the Yearly Plan.
- Ensure proper evaluation of all new networks by participating in RFP processes, Design, Development, and lab testing.
- Keep Network Operations up to date with regular progress reports.
- Proactively engage in negotiations with key partners as needed.
- Define, ensure effectiveness and efficiency, and maintain and update all processes related to the evaluation and boarding of all new networks to minimize risks of outages and post-boarding cost overruns.
- Ensure compliance and adherence to regulatory, statutory, and company governance requirements.
- Define standards of service / SLAs for the unit in line with business objectives.
- Coordinate & support Security Risk Assessments and associated Risk Management reviews for the entire Service Operations team.
- Serve as Domain Risk Advisor for Service Operations in coordination with security teams.
- Evaluate VA Scan reports and coordinate with the planning team to mitigate vulnerabilities related to telecom and IT systems.
- Responsible for compliance with the SW upgrade and patching process for all network nodes and systems.
- Act as Service Operations SPOC for Internal Control Observations raised by internal audit teams.
- Support administratively and functionally in ad-hoc and regular organizational audits and other projects to improve people, processes, and systems within the company.
Qualifications
- Minimum Bachelor’s degree in Computer, Electrical, Network Engineering, or IT (any telecom equivalent).
Experience
- Minimum 10-15 years of experience in telecommunications / hi-tech industry.
- Familiarity with ISO / TL9000 Framework and ITIL Framework.
Skills
- Proven ability to lead large transformation projects.
- Strong analytical thinking and problem-solving abilities.
- Excellent negotiation and facilitation skills.
- Proven track record of managing vendors and financial management.
- Strong management skills in a multi-cultural and multi-national environment.
- Fluent in English; proficiency in Arabic is an advantage.
