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About the Role You will play a pivotal role in ensuring the seamless execution of Change Requests (RFCs) within the telecommunications sector. This includes overseeing the CAB meetings, conducting sanity checks on Change Requests, and providing expert technical consultation across various domains. Additionally, you will manage day-to-day operations of the Maximo tool and ensure that all activities align with defined KPIs and customer needs. Your position will require collaboration with multiple departments to facilitate both normal and urgent activities, and you will be expected to provide timely reports on network performance and SLA achievements. Key Accountabilities - Preside over the CAB Meeting to discuss all planned RFCs (Fixed / Mobile) - Follow up on activity completion and trigger fault processes if required - Attend to Maximo Tool RFCs - Conduct pre-assurance sanity checks, ensuring Change Requests are executed and completed within defined KPIs - Send Business Outage/Hazard Notifications if necessary - Address business concerns raised regarding SA / TC Notifications from various departments - Assist RFC sponsors with Maximo Tool Operations and updates on new RFC SLAs - Provide technical/governance consultation to NIS, TSRM, TSO, IPSDP domains - Validate extension reasons and requirements, coordinating technical reviews with operations - Lead weekly change management advisory board meetings and contribute to ad hoc meetings - Support on-call roster and after-hours requests, assisting SOC, Business, and NDO based on received calls - Attend to Emergency RFCs after working hours and manage carrier activities - Coordinate with other departments for normal and urgent activities - Schedule and prioritize Change Requests, ensuring timely completion aligned with customer needs - Administer day-to-day operations of the Maximo tools - Provide quarterly reports on network performance, availability, SLA achievement, and outage activities Qualifications - Minimum Bachelor’s degree in electronic or computer Telecommunications Experience - 3 to 5 years in a similar role within the telecommunications industry Skills - Excellent communication skills, capable of engaging with C-level executives - In-depth knowledge of ETOM and ITIL practices - Willingness to work shifts and flexible hours - Proficient in Microsoft products (Excel, PowerPoint, Word) - Ability to make sound decisions under pressure and during extended hours - Familiarity with SharePoint and Maximo tools Benefits - Competitive salary - Opportunity for professional development and growth - Exposure to a dynamic work environment - Engage in projects that drive innovation in telecommunications Contract and Travel Details - Standard full-time contract with shift and flexible working hours - Potential for on-call duties and after-hours support as needed
