About the Role
We are currently recruiting for an Engineer to join our Total Facilities Management team in Dubai. The Engineer will assist and support the Facilities Manager and clients in the day-to-day operational management of all FM services, ensuring that facilities are fully maintained, functional, and safe for building users. This role includes overseeing maintenance activities, coordinating with vendors and contractors, and managing housekeeping and soft services while ensuring compliance with relevant safety guidelines and implementing facility projects.
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Responsibilities
Financial:
- Assist in preparing a monthly report with operational data to support the review of the operational performance of the contract.
- Ensure FM services are delivered according to sold solution manpower resources only.
- Identify and record continuous improvement initiatives, including process improvements or cost savings.
- Manage project service delivery performance and ensure compliance with SLA/KPIs.
- Add value to the client’s business by presenting initiatives that drive down costs or align with their business goals.
- Deliver FM services in line with agreed contractual SLA/KPIs to avoid penalties and deductions.
Customer:
- Work with Supervisors and team leaders to devise and conduct induction and ongoing training for new staff; all training must be recorded in personnel files.
- Maintain all service level agreements within the contract scope of works, monitored monthly using client evaluation forms; address and escalate issues as necessary.
- Coordinate procurement of materials/services/projects with the procurement team, strictly adhering to procurement policies.
- Manage Specialist Services contractors/vendors as managing agent.
- Report all contract staff sickness, absence, and holidays, adhering to company policies and procedures.
- Liaise regularly with clients and customers to ensure the highest standards are maintained and exceeded.
- Develop excellent working relationships with clients, holding regular meetings to ensure smooth contract operation.
- Conduct site visits to assess staff performance and resolve any client-raised issues regarding service quality.
Process:
- Manage Contract Service Delivery according to best industry practices, international FM standards, and compliance with local statutory guidelines.
- Order project equipment and machinery.
- Conduct staff induction and ongoing training on best industry practices and established SOPs.
- Arrange and control local order purchases.
- Perform monthly account reviews with the Line Manager.
- Monitor resource utilization to ensure appropriate talent is available for service delivery as contractually agreed.
- Prepare for monthly staff meetings and conduct daily/weekly briefings for site teams.
- Ensure timely invoicing in coordination with central Admin and Finance Teams.
Innovation:
- Execute energy management projects by identifying opportunities for improvement while seeking guidance from the energy manager.
- Introduce and integrate the latest technology according to current market trends, developing case studies and business proposals with ROI models.
Selection Criteria
- Bachelor of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering, or equivalent.
- Preferred certifications include IOSH/NEBOSH and CFM.
- Minimum of 3 to 5 years of experience in service delivery of structured contracts (where standard SLA/KPI applies).
- Knowledge of CAFM systems and effective implementation of full modules.
- A driving license is mandatory.
- Strong soft skills, including proficiency in MS Word, Excel, PowerPoint, and report writing.
- Ability to handle ad-hoc and fit-out projects.
- Strong communication and interpersonal skills.
