About the Role
We are currently recruiting for an Engineer to join our Total Facilities Management team in Dubai. The role involves assisting and supporting the Facilities Manager and clients in managing day-to-day operational management for all FM services, ensuring that facilities are fully maintained, functional, and safe for building users. This includes overseeing maintenance activities, coordinating with vendors and contractors, and managing housekeeping and soft services while ensuring compliance with relevant safety guidelines and the implementation of facility projects.
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Scope of Responsibilities
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Financial Management:
- Assist in preparing a monthly report with operational data to support the review of the operational performance of the contract.
- Ensure FM services are delivered in line with sold solution manpower resources only.
- Identify and record continuous improvement initiatives, including process improvements and cost savings.
- Manage project service delivery performance, ensuring compliance with SLA/KPI’s.
- Add value to the client’s business by proposing initiatives that drive down costs or align with their business objectives.
- Deliver FM services in line with agreed contractual SLA/KPI’s, ensuring no penalties or deductions.
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Customer Engagement:
- Collaborate with team supervisors and leaders to devise and conduct induction and continuation training for new staff, with all training recorded in personnel files.
- Maintain all service level agreements within the contract scope and monitor them monthly utilizing client evaluation forms, addressing issues with the line manager.
- Coordinate the procurement of materials/services/projects closely with the procurement team, adhering strictly to procurement policies.
- Manage specialist services contractors/vendors as needed.
- Report all contract staff sickness, absence, and holidays, adhering to company policies and procedures.
- Regularly liaise with clients to ensure that high standards are achieved and exceeded.
- Develop strong working relationships with clients and hold regular meetings to ensure smooth contract operation.
- Conduct site visits to assess staff performance and resolve any service quality issues raised by clients.
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Process Management:
- Manage contract service delivery following best industry practices, international FM standards, and compliance with local statutory guidelines.
- Order project equipment and machinery.
- Conduct staff inductions and continuous training on best industry practices and established SOPs.
- Arrange and control local order purchases.
- Perform monthly reviews of the account with the Line Manager.
- Monitor resource utilization to ensure the appropriate talent is available for service delivery as per contract agreements.
- Prepare for monthly staff meetings and conduct daily/weekly briefings for site teams.
- Ensure timely raising of invoices in collaboration with central Admin and Finance Teams.
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Innovation:
- Execute energy management projects by identifying opportunities for improvement, consulting with the energy manager as needed.
- Introduce and integrate the latest technology as per market trends, developing case studies and business proposals with ROI models.
Selection Criteria
- Bachelor’s degree in Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering, or equivalent.
- Preferred certifications: IOSH/NEBOSH and CFM.
- Minimum of 3 to 5 years of experience in service delivery of structured contracts, where standard SLA/KPI is applicable.
- Knowledge of CAFM systems and efficient implementation of full modules.
- A valid driving license is mandatory.
- Strong skills in MS Word, Excel, PowerPoint, and report writing.
- Ability to handle ad-hoc and fit-out projects effectively.
- Excellent communication and interpersonal skills.
