Engineer-Facilities Management

About the Role
We are currently seeking an Engineer to join our Total Facilities Management team in Dubai. The primary focus of this role is to assist and support the Facilities Manager and clients in the day-to-day operational management of all FM services, ensuring that facilities are fully maintained, functional, and safe for users. This includes overseeing maintenance activities, coordinating with vendors and contractors, and managing housekeeping and soft services, all while ensuring compliance with relevant safety guidelines and implementation of facility projects.

Responsibilities

Financial:

• Assist in preparing a monthly report with operational data to support the review of the operational performance of the contract.
• Ensure FM services are delivered according to the manpower resources outlined in the sold solution.
• Identify and record opportunities for continuous improvement initiatives, including process enhancements or cost-saving measures.
• Manage project service delivery performance and ensure compliance with SLA and KPI standards.
• Add value to the client’s business by presenting initiatives that drive down costs or align with their business goals.
• Deliver FM services in line with agreed contractual SLA/KPI’s to avoid penalties and deductions.

Customer:

• Collaborate with team supervisors and leaders to develop and conduct induction and ongoing training for new staff; ensure all training is documented in personnel files.
• Maintain service level agreements within the contract scope of work and monitor compliance monthly using client evaluation forms, escalating issues as needed.
• Coordinate procurement of materials, services, and projects with the procurement team, strictly adhering to procurement policies.
• Manage specialist services contractors and vendors to ensure service quality.
• Ensure accurate reporting of contract staff sickness, absence, and holidays in accordance with company policies.
• Regularly liaise with clients to maintain and exceed customer satisfaction standards.
• Establish and maintain excellent working relationships with clients, conducting regular meetings to ensure smooth contract operations.
• Conduct site visits to assess staff performance and resolve any client-raised service quality issues.

Process:

• Manage contract service delivery following best industry practices, international FM standards, and local statutory guidelines.
• Order project equipment and machinery as required.
• Conduct contract staff induction and provide ongoing training on best industry practices and established SOPs.
• Arrange and control local order purchases.
• Perform monthly reviews of the account with the Line Manager.
• Monitor resource utilization to ensure appropriate staffing for service delivery as per contractual agreements.
• Prepare for monthly staff meetings and daily/weekly briefings of site teams.
• Ensure timely raising of invoices in coordination with central Admin and Finance Teams.

Innovation:

• Execute energy management projects by identifying opportunities for improvement and consulting with the energy manager.
• Introduce and integrate the latest technology according to current market trends; develop case studies and business proposals with ROI models.

Selection Criteria

• Bachelor of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent.
• Preferred certifications include IOSH/NEBOSH and CFM.
• Minimum of 3 to 5 years of experience in service delivery for structured contracts (where standard SLA/KPI is applicable).
• Knowledge of CAFM system and effective implementation of its full modules.
• A valid driving license is mandatory.
• Strong soft skills, including proficiency in MS Word, Excel, PowerPoint, and report writing.
• Ability to manage ad hoc and fit-out projects.
• Strong communication and interpersonal skills.