Engineer - Maintenance

About the Role
This position involves providing comprehensive technical support and maintenance for multibrand elevators, escalators, and related equipment. You will be integral in troubleshooting, repairs, modernization projects, and ensuring adherence to safety and compliance standards while developing strong customer relationships.

Key Responsibilities
1. Maintenance & Technical Support

• Provide technical support for multibrand elevators, escalators, and related equipment.
• Attend and support major breakdowns, repeated callbacks, entrapments, and technically complex failures.
• Conduct detailed troubleshooting, fault diagnosis, testing, and root cause analysis.
• Support technicians and supervisors with technical guidance, troubleshooting methods, and corrective actions.
• Review equipment condition and recommend appropriate repair, replacement, or modernization solutions.
• Ensure maintenance activities are carried out in accordance with company procedures, OEM recommendations, and applicable safety requirements.

2. Repair & Corrective Maintenance

• Plan, coordinate, and monitor major repair and corrective maintenance activities.
• Identify defective components and determine suitable repair or replacement solutions.
• Prepare technical recommendations, material requirements, and repair scopes.
• Coordinate with procurement and suppliers for required spare parts and technical information.
• Verify completed repair works through testing and ensure equipment is safely returned to service.
• Monitor recurring failures and implement permanent corrective actions.

3. Modernization / Modification Execution

• Take responsibility for technical execution of elevator modernization, modification, and upgrade projects.
• Review site conditions, existing equipment, drawings, specifications, and modernization requirements.
• Prepare execution plans, material requirements, manpower requirements, and work schedules.
• Coordinate with technicians, subcontractors, suppliers, and customers during execution.
• Supervise installation, testing, commissioning, and handover activities.
• Ensure modernization works are completed safely, within the approved scope, schedule, and quality requirements.
• Prepare technical reports, testing records, and handover documentation.

4. Customer Handling & Coordination

• Act as a technical point of contact for customers, facility management teams, and consultants.
• Attend customer meetings and technical discussions related to maintenance, breakdowns, repairs, and modernization.
• Clearly explain technical problems, root causes, corrective actions, and recommendations to customers.
• Handle customer technical complaints and ensure timely resolution.
• Provide regular updates on major breakdowns, repair progress, and project execution.
• Support the service team in maintaining strong customer relationships and improving customer satisfaction.

5. Multibrand Troubleshooting

• Develop technical capability across different elevator controller, drive, motor, door operator, safety, and control systems.
• Troubleshoot equipment from different OEMs and identify equivalent or suitable replacement solutions where required.
• Analyze electrical, electronic, mechanical, hydraulic, and control-system failures.
• Support obsolete equipment assessment and identify alternative repair, replacement, or modernization solutions.
• Maintain technical knowledge of commonly used multibrand systems, components, drives, controllers, and safety devices.

6. Technical Reports & Documentation

• Prepare detailed breakdown, RCA, repair, modernization, and technical inspection reports.
• Document failure history, findings, corrective actions, and recommendations.
• Maintain records of recurring technical issues and major equipment failures.
• Review service reports and provide technical feedback to field teams.
• Support preparation of quotations and technical scopes for repair and modernization works.

7. Team Support & Knowledge Development

• Provide technical guidance and on-the-job support to technicians and supervisors.
• Conduct troubleshooting demonstrations and technical training when required.
• Identify technician skill gaps and recommend training requirements.
• Develop and share troubleshooting procedures, checklists, and technical guidelines.
• Promote good engineering practices, safety awareness, and quality workmanship.

8. Safety & Compliance

• Ensure all repair, maintenance, and modernization activities are performed in accordance with company HSE procedures.
• Ensure appropriate risk assessments, permits, isolation procedures, and safety requirements are followed.
• Support TPI/authority inspections and closure of technical observations.
• Ensure completed works comply with applicable standards, customer requirements, and approved technical specifications.

9. Operational & Commercial Support

• Support the Service Manager in planning technical resources for major repairs and modernization works.
• Provide technical inputs for quotations, material estimation, manpower planning, and project timelines.
• Identify repair and modernization opportunities during maintenance activities.
• Support the service team in converting technical findings into repair and modernization proposals.
• Monitor execution progress, material requirements, and project completion.

Responsibilities
Strategic:

• Submits invoices & follow-up the payment to be released by the Client within a reglementary period of not more than 30 days.
• Monitoring & making follow-up for the Annual Maintenance Contract likewise maintaining the sales (quote), invoicing & payment collection.
• Prepares budget or costing sheet of each project (PM Service, Repairs, Upgradation, Modernization & etc.).
• Ensure that finished work or any critical issue is accompanied by a site written report or through email sent to the Client.

Operational:

• Develops or adapts suitable new brands of Lift spare parts like VF Variable Frequency Door Drive, VVVF Variable Voltage Variable Frequency for Lift Main Drive to replace obsolete Elevator materials & interface into Lift Controller.
• Provides technical support, attends major callbacks, troubleshoots different brands of Lift Controller / Drive, programming of CPUs, & doing final adjustment on the mechanical logic of Elevator mechanisms for safe & smooth operation of the unit.
• Conducts safety Tool Box Talk & checks & verifies individual time sheets of subordinates.

People Management:

• Attends meetings with Clients, analyzes root causes for deviation & sets up corrective action.
• Allocate suitable technical manpower to the site/s.
• Regular meetings & letter correspondence.

Product/Process Improvement:

• Taken into service maintenance contracts of other Brands of Lift Controllers (Thyssen, Koney, Sigma, Schindler, Hyundai, Enova-SJEC, AL Futaim, Toshiba, etc.).
• Focuses on managing related projects, service contracts, spare parts, repairs, modernization & or upgradation jobs.

Qualifications
Education & Certifications:

• Bachelor of Science in Electrical Engineering.

Knowledge & Skill:

• Proficient in MS Word, Excel, PowerPoint, Lift software programming, SAP/Xpedeon/Oracle/Farnek/Vendor Cafe Portal, and possess strong communication skills, critical thinking, and problem-solving abilities.
• Ability to read & analyze Lift skeletal wiring diagrams and perform Lift troubleshooting.

Experience:

• Experience in software programming & troubleshooting of various Lift Drives & Controllers of Traction Machines / Hydraulics, including experience with brands such as Schindler Lift (Miconic V, Miconic TX, Miconic X), Mitsubishi Lift, Arcs Robotic, GTS Asansor, Hidral Lift, GMV, Bucher Lift, and ASONG Controllers.
• Previous roles held include Service Engineer, Testing & Commissioning Engineer, Technical Support Engineer, and Project Engineer, with extensive experience in the lift industry since 1991.