About the Role
The company is looking for a full-time, enthusiastic, results-driven and forward-thinking Engineer – Managed Services to join our amazing culture. As the Engineer – Managed Services, you will be part of a dynamic team that allows you to grow as the company grows. You will serve as the main key contact for technical clarifications in Managed Services and be responsible for all technical communication while developing the technical skills of the Managed Services team.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You aspire to grow while delivering results as an exceptional Engineer – Managed Services.
Job Purpose
In this role, you will arrange for resources and help solve technical problems as needed. You will evaluate the technical capabilities of Managed Services field teams and provide the technical expertise to develop their skillsets.
Responsibilities
- Ensure teams follow the correct procedures, policies, and documentation requirements during Managed Services.
- Guide the team through troubleshooting, testing, and implementation stages; review completed work effectively.
- Provide direction and technical expertise in design, development, and systems integration where required.
- Make quick decisions and solve technical problems to provide an efficient environment for maintenance implementation.
- Identify resource and equipment requirements, manage software and hardware availability, and plan capacity efficiently.
- Provide technical training to teams and serve as a technical mentor to team members.
- Conduct regular site visits under AMC to ensure system efficiency.
- Check the regular routine for Preventative Maintenance and the technical scope of work.
- Conduct internal quality inspections for Managed Services activities and technical site surveys for requests.
- Prepare technical guidelines for the Managed Services team and evaluate the technical performance of team members every quarter.
- Develop and maintain a remote Managed Services program to ensure team efficiency.
- Oversee the technical handover to Managed Services teams and evaluate tender technical specifications.
- Attend meetings to build client and vendor relationships.
What You’ll Need
- Bachelor of Engineering or IT as a minimum.
- Essential project management skills; certification is an asset.
- 8-10 years’ experience in project management in security services companies.
- Extensive knowledge of UAE is required.
- Detail-oriented with excellent communication and presentation skills, as well as strong customer orientation.
- Highly technical capabilities are necessary.
Work Location
MEA
