Engineer - Managed Services

About the Job
As an Engineer – Managed Services, you will be a key part of a dynamic team that fosters personal and professional growth within a positive work culture. You will be responsible for technical clarifications and communication in Managed Services, aiding in the development of the team's technical skills while ensuring exceptional service delivery to customers, colleagues, and communities.

Responsibilities

• Serve as the main key contact for technical clarification in Managed Services.
• Arrange for resources and assist in troubleshooting technical problems as needed.
• Evaluate technical capabilities of the Managed Services field teams.
• Provide technical expertise and guidance in design, development, and systems integration.
• Ensure teams follow correct procedures, policies, and documentation requirements throughout the Managed Services duration.
• Guide the team through troubleshooting, testing, and implementation stages while reviewing completed work.
• Identify resource and equipment requirements, efficient capacity planning, and manage software and hardware availability.
• Provide technical training and serve as a mentor to team members.
• Conduct regular site visits under Annual Maintenance Contracts (AMC) to ensure system efficiency.
• Oversee the regular routine for Preventative Maintenance and the technical scope of work.
• Conduct internal quality inspections for Managed Services activities and technical site surveys.
• Prepare technical guidelines for the Managed Services team.
• Perform technical performance evaluations of team members quarterly.
• Develop and maintain a remote Managed Services program while ensuring team efficiency.
• Oversee the technical handover process to the Managed Services teams.
• Build and maintain relationships with clients and vendors.

Requirements

• Bachelor’s degree in Engineering or IT as a minimum.
• 8-10 years of experience in project management, specifically in security services companies.
• Extensive knowledge of UAE regulations and practices.
• Detail-oriented with excellent communication and presentation skills.
• Strong customer orientation and high technical proficiency.
• Project management skills are essential; certification is a plus.

Location

• Based in the Middle East & Africa (MEA).

Benefits

• Opportunity to join an organization with a strong focus on values, culture, and equal opportunity.
• Grow within a company that has shown 20 years of proven growth and exceptional performance, dedicated to being the best service provider in the industry.