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About the Job: The company is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics, and artificial intelligence capabilities to enhance our understanding of Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, our global reach allows us to address the rapidly evolving needs of our diverse clientele, including governments, enterprises, and communities.
At the company, we strive to pioneer beyond today for humanity to experience a better tomorrow. We challenge traditional methods with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be utilized on Earth.
Overview:
The Engineer - Mobile Service Platform ensures the stable and efficient operation of mobile service platform systems by performing daily operations, maintenance, troubleshooting, and supporting system upgrades. This role is critical in maintaining high service availability and quality for voice and packet services.
Responsibilities:
- Perform daily operations and first-level maintenance of ground systems (hardware and software).
- Monitor system performance, analyze reports, and identify anomalies.
- Investigate and resolve faults in voice and packet networks, including Packet and Voice Gateways.
- Escalate complex issues to vendors and ensure follow-through to resolution.
- Support system upgrades, installation, testing (RTB and live), and commissioning of new systems.
- Coordinate with vendors and internal teams (Technology, Operations, Customer Care).
- Generate daily, weekly, and monthly reports and maintain system records and inventory.
- Perform preventive maintenance and ensure regular system backups.
- Provide 24/7 on-call support and respond to emergencies.
- Support CAB activities and ensure proper documentation and knowledge transfer.
- Maintain high system availability and service quality.
- Ensure timely resolution of incidents and faults.
- Take immediate action on operational faults within defined procedures and escalate critical issues with recommendations.
- Collaborate in a highly technical telecom operations environment requiring coordination with internal teams and external vendors.
Qualifications:
- Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field.
- 2–5 years of experience in telecom operations.
- Knowledge of GSM/2G and basic 4G (RAN, eNodeB).
- Understanding of voice and packet networks.
- Strong troubleshooting, analytical, and reporting skills.
Benefits & Perks:
- Competitive compensation packages and comprehensive medical insurance for you and your family.
- Wellbeing-focused initiatives and resources designed to enhance your personal and professional life.
- Access to exclusive discount programs, offering savings across various lifestyle and leisure experiences across the UAE.
Ideal Candidate:
You are performance-driven with an inquisitive mind and possess the agility to navigate ambiguity. At the company, we value a bias for action and a passion for developing innovative and efficient space services through AI-driven smart solutions that drive technological advancements and create a better tomorrow.
