KATIM is a leader in developing innovative secure communication products and solutions for governments and businesses. As part of the Space & Cyber Technologies cluster at EDGE, KATIM is dedicated to delivering resilient, secure, end-to-end solutions across four fundamental business units: Networks, Ultra Secure Mobile Devices, Applications, and Satellite Communications. With a global presence from Abu Dhabi to Finland, KATIM empowers organizations worldwide to ensure their mission-critical information and communications remain private and secure.
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We are seeking a skilled Network Engineer with hands-on experience in supporting, configuring, and maintaining enterprise network infrastructures. This is a client-facing support role that will focus on our network products, ensuring they are maintained and optimized according to client requirements.
Key Responsibilities:
- Provide client-facing support for our network products and related infrastructure.
- Install, configure, and troubleshoot routers, switches, firewalls, and other networking equipment.
- Monitor product performance and proactively resolve connectivity and stability issues.
- Implement and maintain product-specific network security policies and configurations.
- Assist in upgrades, patching, and maintenance of our network products.
- Collaborate with internal engineering teams and vendors for product-related escalations.
- Maintain documentation of product deployments, incidents, and support activities.
- Deliver timely support in accordance with defined SLAs and response timelines.
Education and Minimum Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of hands-on experience in enterprise network support.
- Strong knowledge of TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), and switching technologies.
- Experience with firewall administration, VPN technologies, and secure networking practices.
- Familiarity with monitoring tools and troubleshooting methodologies.
- Strong analytical and problem-solving skills with the ability to work under pressure.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients.
Key Skills:
- Relevant certifications (CCNA, CCNP, or equivalent).
- Experience in multi-vendor environments (Cisco, Juniper, Fortinet, etc.).
- Prior exposure to supporting proprietary or specialized network products.
- Knowledge of data center or cloud networking concepts is a plus.
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates (On-site)
Work Conditions: Full-time, On-site
