About the Role / About the Job
The company is seeking a dedicated Engineer for Service in the United Arab Emirates, where you will play a crucial role in providing field service expertise and managing customer relationships. You'll be responsible for ensuring high standards of service execution in line with the company's requirements, particularly in the execution of service retrofit projects. The role requires a proactive approach to customer service, technical troubleshooting, and coordination to ensure successful project delivery and customer satisfaction.
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Responsibilities:
- Provide field service expertise and manage service execution while building relationships with customers.
- Manage customer expectations and ensure delivery of service retrofit projects to the company's standards.
- Ensure service quality, site safety, and compliance with ethics and regulatory requirements as per the company ME.
- Attend to day-to-day service calls as allocated through work management.
- Coordinate on-site material receipt, inspection, and certification of invoices with customers and suppliers.
- Monitor and track daily work progress and escalate internal and external project dependencies in a timely manner.
- Keep stakeholders updated on progress and dependencies.
- Prepare and circulate reports regularly (daily/weekly) and track the service retrofit status towards schedule completion.
- Handle daily troubleshooting and follow up on open technical issues until resolved.
- Coordinate for system testing, demos, and customer training on completed systems for effective operation and maintenance.
- Gather customer satisfaction/feedback three times during service calls and service retrofit project implementation.
Qualifications:
- Experience: 5+ years in a related field.
- Education: BE / B.Tech / B.Sc / Diploma in Mechanical Engineering or related discipline.
- Desirable Skills: Experience in ELV Systems (Security Systems, Building Automation Systems, Fire Alarm Systems), Mid-scale Projects, Service Management.
Technical and Soft Skills Required:
- Practical knowledge of Security Systems, BMS/IBMS, and Fire Alarm Systems.
- Understanding of security, ELV, fire, HVAC, electrical, and mechanical systems.
- Proficient in service and troubleshooting techniques.
- Competency in MS Excel and PowerPoint.
- Strong customer-facing and internal communication skills.
- Effective verbal and non-verbal communication abilities.
- Capacity to work independently and adapt to shift schedules.
- A valid UAE driving license is required.
- SIRA and ADMCC Licenses are advantageous.
- Technical certifications with major brands are an asset.
Additional Information
The company has a legacy of over 200 years as a global leader in fire and security services. Our culture emphasizes the importance of people, and we aim to support you every step of the way. We offer extensive training for all new hires, fostering an environment for continuous career development and growth throughout your journey with us.
