Engineering Services Supervisor

About the Role
This position is responsible for managing and leading a team of maintenance technicians to ensure the effective and efficient functioning of all building systems. The role encompasses a blend of managerial, technical, quality control, safety, and continuous education responsibilities. A commitment to maintaining high standards of service quality and safety protocols is essential.

Key Responsibilities

Managerial

• Lead and guide a team of maintenance technicians, assigning tasks and monitoring performance.
• Provide training on safe work practices, equipment handling, and compliance requirements.
• Foster a culture of accountability, efficiency, and teamwork.

Technical

• Supervise daily maintenance activities including HVAC, electrical, plumbing, carpentry, and general repairs.
  • Allocate work orders to technicians and monitor timely completion.
  • Ensure preventive maintenance schedules are implemented and recorded.
  • Respond promptly to breakdowns and emergencies to minimize downtime.

Quality and Safety

• Promote and maintain quality in all services and ensure continuous quality improvement measures are in place. Conduct method evaluation/development as per standard policies and procedures.
  • Comply with all safety and quality control programs and procedures as applicable.
  • Comply with applicable precautions for environmental safety, infection control, and use a series of interventions that minimize or prevent cross-infections.
  • Ensure that safety procedures and quality assurance tests are maintained within all sections.
  • Comply and support clinical audit processes within the service and report on these as agreed.
  • Communicate in a professional and courteous manner with patients, family, and other medical personnel as necessary to obtain information for laboratory records, explain procedures, clarify orders, and communicate status.

Continuous Education

• Participate in education sessions for department staff, doctors, and nurses on safe and secure handling of equipment, including teaching, induction, peer review, case studies, and clinical presentations.
  • Participate in department programs/committees, various hospital committees, and staff meetings (when requested).
  • Participate in the orientation and training of new employees.
  • Maintain professional knowledge by attending lectures, seminars, or online education sessions.
  • Complete and maintain all regulatory requirements including licensure and certification and other mandatory training within established time frames.
  • Apply technical skills with a demonstrable knowledge of and interest in sciences, such as anatomy, physiology, and physics.

Occupational Safety and Health Management Systems

• Comply with all OSH and infection control policies, standards, and procedures, and cooperate with hospital management to meet these requirements.
  • Notify OSH hazards, incidents, near misses, and issues, and assist with the preparation of risk assessments and incident reports.
  • Attend applicable OSH/infection control training programs, mock drills, and awareness programs.
  • Comply with reasonable OSH instructions, policies, and safe working procedures.
  • Use appropriate personal protective equipment and safety systems.
  • Be familiar with emergency and evacuation procedures.
  • Not willfully or recklessly endanger anyone’s health and safety.
  • Comply with waste management procedures and policies. Reduce, reuse, and recycle waste as much as possible.
  • Attend all OSH trainings, awareness programs, and mock drills.
  • Participate in the OSHMS audits and inspections, ensuring standards are maintained.

Prevention and Control of Infection (PCI)

• PCI is everyone's responsibility. All staff are required to read and implement the company PCI Policy and Strategy to maintain the highest possible standards of cleanliness and reduce the risk of infection in patients, staff, and visitors.
  • Strict hand hygiene, five moments of hand hygiene, and maintaining bare below the elbows and environmental care will be expected of all staff, including the post holder, at all times.

Qualifications

• Qualifications & Licensure:
  • Diploma/Degree in Mechanical, Electrical, or Civil Engineering, or relevant technical qualification.
  • Minimum 5 years in building/facility maintenance, with at least 2 years in a supervisory role; healthcare experience preferred.

Experience Required

• Self-motivation and ability to work under pressure.
• Fluent spoken and written English; spoken Arabic is advantageous but not essential.
• A supportive and caring disposition.
• Adaptability and good time management skills.
• Confidence in dealing with stressful situations.
• IT competencies.