Engineering Solutions Specialist

ABOUT THE ROLE
The Engineering Solutions Specialist is essential in supporting the regional sales pipelines for Engineering Solutions. This role involves defining technical scopes of work for Engineering Solutions opportunities, enabling both technical and commercial proposals, and supporting the conversion of orders. It includes a combination of office, workshop, and site-based work. Responsibilities on-site encompass pump investigations, performance testing, and diagnostics, oftentimes leading to presentations of technical solutions to end users. Attendance at sites involves energy audits, site surveys, pump health checks, troubleshooting, warranty support, customer meetings, and presentations, as well as training end users on pump operation.

In addition to customer-facing duties, the role includes day-to-day engineering support to ensure alignment with engineering quality assurance standards for both internal and third-party equipment. Addressing technical support issues raised by key account end users in a timely manner is critical for customer support and business continuity.

PRINCIPAL DUTIES & RESPONSIBILITIES
Technical Aspects

• Define technical scope for upgrades, re-rates, retrofits, and re-engineering opportunities.
• Conduct on-site pump diagnostic testing and create post site test reports. Train Field Service Engineers (FSEs) on Pump Health Checks, Site Surveys, and RCA reports.
• Perform energy audits on high-energy pumps, concluding with a technical report detailing ROI and payback periods for re-rate solutions. Reports should address Life Cycle Cost reductions and attain ISO 5001 Pump & Pump Systems Assessment certification.
• Execute vibration analysis, troubleshooting, and work towards attaining ISO 18436 vibration analyst certification (minimum Category II).
• Conduct Root Cause Analysis and manage projects to conclusion, presenting findings to customers.
• Support the development of technical methodologies and standard approaches for Engineering Solutions and in-country workshops.

Commercial Aspects

• Support the conversion of Engineering Solutions opportunities into quotations and orders.
• Streamline Engineering Solutions systems and procedures to accelerate the enquiry to order timeline.
• Collaborate with Sales, Techno-Commercial Leads, and Tendering Engineers to generate proposals.
• Develop Life Cycle Cost (LCC) based business cases from sales pipeline opportunities and site engagement.
• Assist with facility warranty disputes by resolving any technical issues raised by end users.

KPIs / Deliverable Metrics

• Pipeline conversion
• Opportunity generation
• Revenue growth
• Customer relationship development and growth
• Delivery of world-class technical support

KNOWLEDGE, SKILLS, AND ABILITIES

• Deep knowledge of pump design and engineering.
• Practical and theoretical diagnostics capabilities.
• Strong technical and commercial communication skills for customer interactions and team collaboration.
• Commercial awareness and proficiency in developing business cases.
• Ability to work independently in field environments, managing multiple priorities effectively.
• Self-motivated with minimal supervision required across various international locations.
• Strong reporting and documentation skills.

EDUCATION AND EXPERIENCE

• Essential: Mechanical Engineering degree or equivalent with relevant industry experience.
• Essential: 10+ years of experience in the oil & gas, power & energy, or industrial market.
• Advantage: Prior experience in pump diagnostics, site surveys, and performance testing.
• Advantage: Strong knowledge of API610 Pumps, SWRS, and Microsoft Office tools.

SUCCESS MEASURES
The successful candidate will ensure:

• All Notices of Inspection (NOIs) are issued within contractual timelines.
• Inspection activities are effectively coordinated and executed.
• Stakeholders are informed and prepared for inspection events.
• Quality documentation is complete and available as needed.
• Inspection-related project delays are minimized.
• Accurate reporting is provided to Project Managers and business stakeholders.

PHYSICAL DEMANDS

• Daily requirements include standing, sitting, walking, talking, hearing, and seeing, with close vision needed for computer work.
• Occasionally required to stoop, kneel, crouch, and crawl.
• Daily use of hands and arms for computer and phone operations.
• Occasional lifting/moving of light to moderate objects, and travel that may require extended sitting.

WORKING CONDITIONS

• Moderate noise environment typical of business offices with computers, phones, and printers.
• Work may be conducted in open-plan or individual offices.
• Ability to sit at a computer terminal for extended periods, and travel by car or plane as needed.

VALUES AND QUALITY
All employees are expected to embody the values of integrity, speed, accountability, partnership, and excellence in their work. Quality is integral to all business operations, with responsibility shared among all employees to prevent nonconformity and recommend solutions when issues arise.

EQUAL OPPORTUNITY
This organization is an equal opportunity employer. Reasonable accommodations are provided to enable qualified individuals with disabilities to perform essential functions.