The company is actively looking for strategic-thinking, resourceful, and highly driven Enterprise Account Managers to join our Commercial team in Dubai. As an Enterprise Account Manager, you will be the business advisor and primary post-integration point of contact, helping our largest merchants navigate the complex global payments landscape. You must possess the ability to influence C-level stakeholders, the analytical rigor to perform deep dives into payment performance, and the resilience to turn difficult conversations into win-win partnerships.
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What you’ll be doing:
- Driving Merchant ROI: Crafting and executing merchant-specific development plans that focus on tangible revenue generation and value-add.
- Performance Optimisation: Conducting deep-dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow.
- Strategic Growth: Proactively identifying opportunities to upsell new products and features, increasing our "share of wallet" within each account.
- Retention & Loyalty: Acting as the primary line of defense against churn by building high-touch, consultative relationships and resolving complex merchant pain points.
- Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long-term partnership.
- Cross-Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience.
- Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies.
About you:
- Experience: At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business!
- Domain Expertise: Strong knowledge of e-commerce, payment technologies, and major future trends in the financial ecosystem.
- Commercial Acumen: Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross-selling).
- Resilience: Experience handling high-pressure situations and pushback from difficult or demanding enterprise stakeholders.
- Analytical Mindset: Comfortable using data to tell a story; you can turn complex transaction data into actionable recommendations for a merchant.
- Adaptability: You thrive in a fast-paced, entrepreneurial environment and can manage multiple priorities without losing focus on performance.
- Communication: Exceptional English communication skills (Arabic is a plus), with the ability to influence at all levels of an external organization.
Work Conditions
Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
