About the Role
This role is responsible for building strong relationships with enterprise accounts and understanding their needs to provide strategic solutions. The role contributes to long-term account planning and uses consultative selling to drive growth. The role stays updated on industry trends and seeks opportunities to enhance the account management process.
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Responsibilities
- Builds and nurtures strong relationships with key stakeholders at the client's organization and understands the client's objectives and challenges to provide strategic insights and solutions.
- Participates in long-term account planning and contributes to the development of overarching strategies for client engagement and satisfaction.
- Utilizes consultative-selling techniques to identify and advance growth opportunities within existing accounts and align the organization’s capabilities to client business and IT priorities.
- Collaborates with internal teams to create tailored solutions that address the client's unique needs and challenges.
- Leads contract negotiations, pricing discussions, and contract renewals to ensure favorable terms for both the client and the organization.
- Monitors and analyzes key performance metrics related to the client's account, such as revenue growth, customer satisfaction, and retention rates.
- Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques.
- Seeks opportunities to enhance the overall account management process and contribute to best practices within the account management team.
- Stays updated on industry trends, competitive landscape, and emerging technologies that could impact the client's business.
Education & Experience Recommended
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications
N/A
Knowledge & Skills
- Account Management
- Business Development
- Business Planning
- Business To Business
- Cross-Selling
- Customer Relationship Management
- Finance
- Market Share
- Marketing
- Merchandising
- Product Knowledge
- Sales Management
- Sales Process
- Sales Prospecting
- Sales Strategy
- Sales Territory Management
- Salesforce
- Selling Techniques
- Upselling
- Value Propositions
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
Complexity
- Responds to moderately complex issues within established guidelines.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job Type
Sales
Schedule
Full time
Shift
No shift premium (United Arab Emirates)
Travel
N/A
Relocation
No
Equal Opportunity Employer (EEO)
This organization provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
