About the Role
We are actively looking for strategic-thinking, resourceful, and highly driven Enterprise Account Managers with extensive knowledge of online payments to join our Commercial team in Dubai. As an Enterprise Account Manager, you will serve as the business advisor and primary post-integration point of contact for our largest merchants. Your role will involve helping these merchants navigate the complex global payments landscape as a trusted advisor. You must possess the ability to influence C-level stakeholders, the analytical rigor to conduct deep dives into payment performance, and the resilience to turn difficult conversations into win-win partnerships. Candidates will be evaluated against a specific set of criteria depending on their depth of payments experience and demonstrated competencies throughout the interview process.
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What You’ll Be Doing
- Driving Merchant ROI: Crafting and executing merchant-specific development plans that focus on tangible revenue generation and value-added services.
- Performance Optimisation: Conducting deep-dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow.
- Strategic Growth: Proactively identifying opportunities to upsell new products and features, thus increasing our "share of wallet" within each account.
- Retention & Loyalty: Acting as the primary line of defense against churn by building high-touch, consultative relationships and resolving complex merchant pain points.
- Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long-term partnership.
- Cross-Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding and seamless merchant experience.
- Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies.
About You
- Experience: At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital-first business.
- Domain Expertise: Strong knowledge of payment technologies, e-commerce, and future trends in the financial ecosystem.
- Commercial Acumen: Proven ability to hit financial targets, reduce churn, and drive expansion revenue through upselling and cross-selling.
- Resilience: Experience handling high-pressure situations and pushback from difficult or demanding enterprise stakeholders.
- Analytical Mindset: Comfortable using data to tell a story; able to turn complex transaction data into actionable recommendations for merchants.
- Adaptability: Thrive in a fast-paced, entrepreneurial environment and manage multiple priorities without losing focus on performance.
- Communication: Exceptional English communication skills (Arabic is a plus), with the ability to influence at all levels of an external organization.
Additional Information
We create the conditions for high performers to thrive through real ownership, fewer blockers, and impactful work from day one. Here, you’ll move fast, tackle meaningful challenges, and be recognized for the impact you deliver. Our workplace fosters growth and opportunity, ensuring that your ambitions are met with support.
We work as one team, backing each other to succeed. If you’re ready to grow and make a difference, you’ll feel at home here.
We also focus on setting you up for success, making our processes as accessible as possible. Please let us know if you need anything to make your experience or working environment more comfortable.
Life at Our Company
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
