ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision. We act as technical leaders for our customers' most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.
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Responsibilities
- Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow.
- Work with a wide variety of customers, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work.
- Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
- Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
- Provide thought leadership and collaborate with internal ServiceNow business units.
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals.
- 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
- Expertise in designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms.
- Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
- Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
