This position focuses on identifying new leads through telephone calls and managing lead information for effective sales strategies. The role requires pre-processing databases, analyzing data to classify leads based on criteria such as intention to purchase and company profile. The successful candidate will support lead generation efforts aimed at enhancing customer loyalty and minimizing churn rates. Additionally, the role involves prioritizing classified leads and distributing them to appropriate sales channels, ensuring that customer data is accurately captured and maintained.
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Key Accountabilities:
- Achieve target productivity and quality scores to meet customer experience and KPI goals.
- Deliver lead generation targets by leveraging knowledge of products and services for maximum sales potential through outbound calling.
- Pre-process databases to analyze and classify leads.
- Generate high-quality leads to enhance customer loyalty.
- Capture and prioritize customer data for distribution to sales channels.
Requirements:
- Minimum bachelor’s degree in sales/marketing or related field; business or IT degree preferred.
- 5 - 8 years in a relevant role, with at least 3 years in sales, ideally within IT or Telecoms.
- Experience with sales management in the Telecommunication industry, focused on the mass and SME market sectors.
- Strong understanding of Mobile and Fixed services.
- Specific experience in establishing third-party partnerships with VNOs, SIs, NIs, VARs, and VIs.
- Deep understanding of channel sales processes and program implementation.
- Proven ability to network within customer organizations to identify key influencers and decision-makers, with experience in selling complex IT/telecommunications solutions through indirect channels.
