This role is focused on architecting solutions to achieve customer business outcomes within specific technical domains and the broader company portfolio, which includes hardware, software, services, and as-a-service offerings. The Enterprise Multi-Tech Architect is responsible for developing and articulating compelling proposals, ensuring they meet customers' business and technical requirements.
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Location
Dubai, Dubai, United Arab Emirates
Work Conditions
Hybrid role with an expectation to work on average 2 days per week from an office.
Responsibilities
- Demonstrates in-depth knowledge in one or more solution domains and customer environments.
- Develops and reviews customer proposals, managing internal and external expectations.
- Quantifies business problems and positions value in proposed solutions.
- Provides insights to global business units regarding IT trends and customer needs.
- Translates outcome-based solutions into functional and technical designs.
- Communicates solution value propositions and tracks emerging technologies.
- Engages in industry development through conferences and events.
- Drives Account Business Planning by leveraging industry knowledge.
- Acts as a partner with account teams to build relationships with customers.
- Conducts comparative analysis of solutions and develops optimal workload solutions.
- Builds a pipeline by identifying enhancement opportunities and nurturing deals.
- Participates in sales forecasts and documents sales cycle activities.
- Develops professional relationships with key customer executives.
- Shares knowledge with peers and mentors junior team members.
Education and Experience
- First-level university technical degree or equivalent technical qualifications; advanced degree preferred.
- 8–12 years of technical experience in IT with focus on consulting and solution selling.
- Relevant industry certifications highly preferred.
Knowledge and Skills
- Advanced experience in solution configurations and developing demos.
- Strong understanding of company products, solutions, and customer needs.
- Ability to translate as-a-service offerings and consumption models into meaningful business outcomes.
- Advanced written and verbal communication skills.
- Strong business and financial acumen with knowledge of KPIs important to executives.
- Consultative and value-selling skills to assist customers in decision-making.
- Advanced project and time management experience with analytical skills.
- Knowledge of partner offerings and their application within the go-to-market strategy.
Additional Skills
Accountability, Active Learning, Active Listening, Assertiveness, Building Rapport, Coaching, Creativity, Critical Thinking, Customer Experience Strategy, Empathy, and Identifying Sales Opportunities.
