Enterprise Operations Engineer I

The Multimedia Services team is looking for an Enterprise Operations Engineer I, Field Services to join the team in multiple areas around the globe. The role is focused on lifecycle refresh, transformational initiatives, and service delivery within the region they are hired as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes-oriented, and is a good communicator.

With the increased focus on a flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally.

Responsibilities

• Implement strategic refresh projects within the region by collaborating with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences.
• Lead resolution and problem management for video conferencing technology in meeting rooms/spaces, scheduling panels, wireless content sharing, and electronic bulletin boards.
• Provide support service management of audio visual products within the region by managing ITSM process for ticketing, incident reporting/resolution, and monitoring.
• Conduct daily activities of the operational support team and provide advanced technical support for the company's technology operations environment.
• Participate in vendor relationships, serving as the day-to-day point of contact for third parties and escalate any vendor issues as they arise to resolve in a timely manner.

Requirements

• Demonstrated focus and success in customer service.
• Strong writing and speaking skills, able to communicate issues, status, resolution, and root cause analysis to stakeholders and management.
• Knowledgeable in installation, configuration, and management of AV technologies within a global enterprise.
• Knowledge of collaboration platforms (e.g. Microsoft Teams, Zoom, Webex).
• Provides routine technical support and maintenance for the company's operations environment with an emphasis on networking technologies.
• May provide guidance to less experienced team members.

Corporate Security Responsibility
Every person working for, or on behalf of, the company is responsible for information security. It is expected that the successful candidate for this position must:

• Abide by the company's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with the company's guidelines.