About the role
As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
- Craft compelling technical demonstrations that clearly communicate our product's value proposition.
- Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
- Build self-service tools and documentation that empower customers to implement solutions independently.
- Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!
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Requirements
We're looking for exceptional individuals who excel at working with customers on technical problems and are excited to work with us to scale this efficiently. You'll thrive with us if you:
- Are passionate about AI, technology and the company products.
- Enjoy working directly with customers, iterating on solutions and providing tailored support.
- Have a talent for identifying patterns that can be standardized and scaled.
- Have strong empathy for customers, sales and product teams.
- Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions.
- Have experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them in a technical capacity.
- Have proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
- Exhibit excellent communication skills with the ability to adapt messaging to different audiences.
Location
This role is remote-first, so it can be executed from anywhere in Saudi Arabia, with a preference for Riyadh. Expect regular travel for customer onsites. Fluency in English and Arabic and a deep understanding of the regional and cultural nuances is required.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining the company means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: The company proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
