As an Enterprise Solutions Manager in the Managed Services sector at PwC, you will support the Enterprise Architect in designing, packaging, and managing end-to-end technology managed services offerings. Your role will encompass various areas such as cloud, IT service management, security, infrastructure, and applications.
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You will be responsible for ensuring that the proposed solutions are technically sound, cost-effective, and aligned with client outcomes while enabling delivery teams to operate efficiently under defined SLAs/XLAs.
Key Responsibilities:
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Solution Development:
- Assist in designing integrated managed services solutions across Cloud (IaaS, PaaS, SaaS), ITSM, Digital Workplace, Cybersecurity, Data & AI, Applications (SAP, Oracle, Microsoft), and Network/Infrastructure.
- Prepare high-level and detailed solution designs and service catalogs.
- Develop cost models and TCO/ROI justifications with support from architecture and finance teams.
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Pre-Sales & Proposal Support:
- Contribute to RFP responses and engage with clients to gather requirements.
- Assist in vendor and technology assessments to recommend the appropriate technology stack.
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Technology & Service Integration:
- Coordinate with leads to ensure integrated, scalable, and compliant solutions.
- Document handover packages for delivery teams, supporting smooth transitions from design to operations.
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Governance & Standards:
- Maintain solutioning standards and track emerging technologies for portfolio inclusion.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
- 10–15 years of experience in IT solution design, service management, or technology pre-sales.
- Strong understanding of ITIL-based service models and managed services frameworks.
- Familiarity with Cloud (AWS/Azure/GCP), ITSM, Security Operations, and Digital Workplace solutions.
- Strong communication and client-facing skills, capable of engaging with technical and business stakeholders.
- Relevant certifications (ITIL, Cloud Architect, TOGAF) are advantageous.
This role offers a unique opportunity to leverage your expertise in designing and managing technology solutions while contributing to a collaborative and inclusive work environment at PwC.
