About the Role
This position plays a critical role in delivering the Entertainment program throughout the year, ensuring day-to-day operations run smoothly. The individual will lead the team in various aspects, including training, coaching, and performance management, while also coordinating a range of entertainment offerings and events.
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Responsibilities
- Assist in the delivery of the Entertainment program on a day-to-day basis.
- Lead the team, including on-the-job training, daily attendance management, grooming, coaching, appraisals, and personal development plans.
- Task-train colleagues in safe equipment operation and adherence to departmental policies and procedures.
- Coach and discipline colleagues fairly and consistently to motivate and improve performance.
- Coordinate the execution of Entertainment offerings.
- Schedule breaks and fairly rotate colleagues to ensure position coverage, productivity, and well-being.
- Call shows and prepare and distribute show reports as needed.
- Provide performance notes as appropriate.
- Assist in the audition process for potential new hires.
- Support rehearsal processes for both new and existing shows.
- Coordinate special requests and both in-park and outdoor events as directed.
- Oversee paperwork, checklists, and documentation related to offerings.
- Collaborate with the technical team to ensure timely logging and completion of repairs.
- Communicate relevant information through daily team briefings, department noticeboards, and other channels as required.
- Attend daily park duty manager briefings and distribute notes.
- Assign tasks as required and check on outcomes.
- Ensure adherence to all safety rules and procedures at all times.
- Ensure policies, procedures, and performance standards are being followed within the department.
- Maintain a clean and safe operating environment, reporting any defects to management.
- Ensure all departmental checklists are consistently completed, initiate any required follow-up actions, and appropriately file forms and records.
- Address customer requests and issues that exceed the scope of frontline colleagues.
- Perform additional duties as assigned by management.
Qualifications
Essential:
- Higher secondary education or equivalent.
- Experience in a leadership position or at least 1 year of experience in the Entertainment industry.
- Proficient in computer skills: Word, Excel, and PowerPoint.
- Strong leadership and customer service skills.
- Proficiency in English.
Desirable:
- Degree in Fine Arts.
- 2 years of experience working in entertainment in a theme park.
- Background in sound and lighting, rigging, and/or show calling.
