ABOUT THE ROLE
In this role, you will take an active part in the setup, operation, and maintenance of audio, video, and lighting equipment, as well as oversee technical operations. Your primary focus will be to ensure smooth operations during live shows and events while conducting preventive and corrective maintenance of Audio, Video, Lighting (AVL), and Network systems around the park. You will troubleshoot technical issues in real-time, minimizing downtime and ensuring exceptional experiences for guests.
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RESPONSIBILITIES
Technical Support:
- Set up, operate, and maintain audio, video, and lighting equipment and technical operations.
- Conduct daily checks, startup, closing procedures, and preventive maintenance of AVL and Network systems.
- Troubleshoot technical issues to ensure minimal disruption to live shows, events, and daily operations.
- Work independently or as part of a team to support production and event sales teams, ensuring smooth operations of shows and the park.
- Ensure effective corrective maintenance to prevent recurring issues.
- Participate in briefings, training sessions, and development programs for personal growth.
Quality Assurance:
- Adhere to best practices for equipment setup, operation, and safety.
- Conduct quality checks as required by the Maintenance Management System and report any issues timely.
- Complete and submit preventive and corrective maintenance checklists to Team Leaders by designated deadlines.
Collaboration:
- Foster a collaborative and innovative atmosphere within the Entertainment technical team, supporting new team members and each other.
QUALIFICATIONS
Essentials:
- High school diploma or equivalent.
- Proven experience with audio, video, lighting, and special effects equipment in live entertainment or event production.
- Experience in electrical, electronics, IT, and IT network environments.
- Knowledge of entertainment show systems and show control systems is essential.
- Keen interest in technology and familiarity with the latest technologies and implementations.
- Strong troubleshooting and problem-solving skills.
- Ability to adhere to strict timelines and work under pressure.
- Clear understanding of written and spoken English.
- Proficient computer skills.
- Ability to read one-line drawings and schematics.
- Capability to stand for long hours if required.
- Knowledge of installation tools and ability to use them effectively.
- Ability to lift at least 25 kg.
Desirable:
- Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics Engineering, or a related field is highly preferred.
- Strong diagnostic and troubleshooting skills under pressure.
- Background in theater or previous experience working in a theme park environment.
- Experience operating audio and lighting systems for live entertainment.
- Skills in component repairs of audio, lighting, and video equipment.
- Excellent interpersonal skills to work well individually and as part of a team.
- Self-motivated with a strong work ethic.
- Knowledge of show automation and digital signal processing.
- Familiarity with system integration and design.
