About the Role
This role involves providing technical support and quality assurance in operating, setting up, and maintaining various audio, video, lighting, and other technical equipment essential for entertainment and events. The responsibilities include troubleshooting in real-time, minimizing system downtime, and ensuring smooth operations of the park and shows, whether working independently or collaboratively within a team.
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Areas of Responsibilities
Technical Support
- Take an active role in setting up, operating, and maintaining audio, video, lighting equipment, and technical operations.
- Conduct daily checks, startup, closing procedures, preventive and corrective maintenance of AVL and Network systems around the park.
- Minimize downtime by performing preventive maintenance activities in accordance with manufacturer's requirements.
- Troubleshoot technical issues in real-time, ensuring minimal disruption to live shows & events and the daily operation.
- Support production teams and event sales teams to meet technical requirements and ensure the smooth operations of shows and events as well as the daily running of the parks.
- Ensure that all corrective maintenance is performed effectively to prevent recurring issues.
- Attend briefings, training sessions, and development programs to promote personal growth.
Quality Assurance
- Follow best practices for equipment setup, operation, and safety, adhering to the business's safety requirements.
- Conduct quality checks as required by the Maintenance Management System to maintain high standards of maintenance and operation and report any issues in a timely fashion.
- Complete and submit all preventive and corrective maintenance checklists to Team Leaders by the designated deadline.
Reporting
- Report any issues that occur in a timely fashion to the shift supervisor.
- Report equipment faults and troubleshoot equipment and system faults.
Collaboration
- Foster a collaborative and innovative environment within the Entertainment technical team, supporting and guiding each other and new team members.
Qualifications
Essential
- High school diploma or equivalent.
- Proven experience working with audio, video, lighting, and special effects equipment in a live entertainment or event production environment.
- Electrical, Electronics, IT, and IT Network experience.
- Knowledge of operating Entertainment show systems and show control systems is required.
- Keen interest in technology and familiarity with the latest technologies and their implementation.
- Proven ability in troubleshooting and problem-solving skills.
- Ability to adhere to strict timelines.
- Clear understanding of both written and spoken English.
- Computer skills.
- Ability to understand one-line drawings and schematics.
- Ability to spend long hours standing if required.
- Firm knowledge of installation tools and ability to use them.
- Ability to lift at least 25 kg.
Desirable
- Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics Engineering, or related field is highly preferred.
- Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues under pressure.
- Theater background and previous experience in a theme park.
- Experience operating audio and lighting systems for live entertainment.
- Component repairs of audio, lighting, and video equipment.
- A people person who works well both independently and as part of a larger team.
- Self-motivated and committed to getting the job done.
- Knowledge of show automation and digital signal processing is an advantage.
- Possess system integration and design knowledge.
