EWS Premier Acquisition Manager

About the Role
The Employee Workplace Solution Premier Acquisition Manager focuses on acquiring and onboarding Premier customers, achieving sales targets, providing tailored financial solutions, and building lasting relationships. This role involves managing leads, referrals, and complaints, maintaining application quality, and ensuring full compliance while delivering an excellent customer experience.

Role Responsibilities:

1. Acquire quality Premier customers
   • Deliver assigned annual operating plan (AOP) targets for new-to-bank Premier customers.
   • Develop new sourcing models and build a broad, quality customer base.
2. Identify business opportunities and grow relationships
   • Use need-based selling through EDRAS techniques.
   • Build and manage customer relationships, identify new opportunities, and increase wallet share in partnership with the CAM.
3. Cross-sell relevant products and propositions
   • Recommend suitable Premier, borrowing, and revolving products during onboarding.
   • Generate referrals to Wealth, Mortgages, the company Expats, and other WPB businesses.
4. Deliver personalized customer service
   • Provide structured advice and solutions based on customer needs.
   • Resolve complaints through the Complaint Management System, meet service-level agreements (SLAs), and promote remote or alternative distribution channels.
5. Manage sales activity, leads, and productivity
   • Plan customer contacts and meetings effectively.
   • Action customer relationship management system (CRMS) leads daily, maintain referrals, and manage follow-ups to ensure efficient use of time and resources.
6. Maintain compliance, quality, and professional standards
   • Follow company policies, regulatory requirements, anti-money-laundering controls, and internal procedures.
   • Maintain application quality, complete required training, and support audits, investigations, and control reviews.

Role Requirements:

1. Relevant wealth and personal banking knowledge
   • Strong understanding of WPB products, propositions, and services.
   • Ability to explain products clearly and match them to customer needs.
2. Experience with affluent or high-net-worth customers
   • Proven experience serving, advising, or selling to high-net-worth individuals.
   • Ability to build trust and develop long-term customer relationships.
3. Demonstrated sales and target achievement
   • Track record of achieving sales or acquisition targets.
   • Knowledge of networking strategies, prospecting, and identifying new business opportunities.
4. Strong customer-facing and negotiation skills
   • Excellent communication, interpersonal, and negotiation skills.
   • Ability to use a need-based selling approach and provide personalized solutions.
5. Commercial awareness and analytical capability
   • Understanding of competitor activity and market propositions.
   • Strong analytical and problem-solving skills, with the ability to identify opportunities and improve customer value.
6. Compliance, teamwork, and organizational discipline
   • Commitment to customer service, internal controls, regulatory requirements, and money-laundering deterrence standards.
   • Excellent organization, reliability, and ability to work independently and collaboratively, including seamless referral and handover of customers to specialist teams.
7. A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).

Benefits and Opportunities
You’ll achieve more at the company. The company is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible work, and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business, and our people. Different ideas and perspectives help us innovate, manage risk, and grow the business in a sustainable way.