About the Role
This role provides highly reliable technology support to the C-suite and Executive Office. The focus is on delivering seamless digital experiences across corporate and personal technology environments, ensuring that executive leaders are always equipped, connected, and supported. Working closely with Group IT, this position offers elite, white-glove support in a fast-paced, high-expectation environment while maintaining strict confidentiality and professionalism.
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Main Responsibilities
- Deliver VIP-level support for C-suite devices including laptops, mobile phones, tablets, and communication tools.
- Manage setup, configuration, and migration of devices, including data transfer and application readiness across work and personal platforms.
- Provide end-to-end meeting and conferencing support, including boardrooms, hybrid meetings, and AV technologies.
- Conduct proactive device checks, updates, and maintenance to ensure optimal executive readiness.
- Coordinate with IT Department to resolve escalations, align on standards, and ensure smooth service delivery.
- Handle technology-related procurement, device replacements, and vendor coordination for executive requirements.
- Maintain strict confidentiality when dealing with executive information, communications, and digital assets.
- Respond to urgent or after-hours technology needs as part of on-call availability.
- Recommend improvements and enhancements to elevate the executive technology experience.
Qualifications & Skills
- Strong proficiency in Windows, macOS, iOS, and Android ecosystems.
- Experience supporting Teams Rooms, Zoom Rooms, and major AV/conferencing technologies (Poly, Crestron, Logitech preferred).
- Excellent troubleshooting skills across networks, conferencing tools, and end-user devices.
- Exceptional communication, professionalism, and service-oriented mindset suited to high-demand leadership.
- High level of discretion, reliability, and the ability to remain calm under pressure.
- Bachelor’s degree in IT, Computer Science, or equivalent experience (preferred).
Experience
- 4–8 years of IT support experience, preferably in large enterprises, multinational organizations, or corporate environments with mature IT operations.
- Demonstrated experience providing VIP or executive-level technical support in high-expectation environments.
- Proven background supporting diverse device ecosystems in hybrid work settings.
- Experience collaborating with infrastructure, networking, cybersecurity, and service desk teams within structured IT departments.
Benefits
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Bonus scheme (in relevant departments)
