About the Role
In this role, you will serve as a key point of contact for eCommerce and retail accounts, providing crucial operational support and coordination. You will collaborate with various internal teams to execute marketing campaigns, product launches, and promotional offers tailored to the specific needs of each account. Your analytical skills will be essential in tracking and analyzing account performance, which includes monitoring sales, returns, inventory levels, and traffic to identify trends and areas for improvement. You will also ensure timely product delivery and service fulfillment in accordance with business timelines and client expectations.
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Key Responsibilities
- Act as a point of contact for key eCommerce and retail accounts, providing day-to-day operational support and coordination.
- Collaborate with internal teams to execute marketing campaigns, product launches, and promotional offers based on account-specific needs.
- Assist in tracking and analyzing account performance, including sales, returns, inventory levels, and traffic, to identify trends and areas for improvement.
- Coordinate timely product delivery and service fulfillment in alignment with business timelines and client expectations.
- Maintain accurate records of account activities, contracts, promotions, and performance reports.
- Monitor compliance with brand guidelines and ensure consistency in product listings and content across digital channels.
- Provide input on pricing, stock levels, and customer preferences to support account strategy development.
- Assist in preparing weekly and monthly reports including performance dashboards and KPIs for internal and external review.
- Stay informed on industry trends, competitor activity, and market insights to support account planning and forecasting.
- Work closely with finance and supply chain teams for invoice tracking, payment follow-up, and product availability.
Desired Experience
- 2–3 years of experience in key account management, sales coordination, or client servicing, preferably within retail or eCommerce.
- Proficient in MS Excel and reporting tools, with strong coordination and communication skills.
- Ability to work collaboratively across teams and manage multiple deliverables with accuracy.
- Bachelor’s degree in Business Administration, Marketing, or related field.
