About the role
Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. We nurture a diverse, inclusive community where every voice is valued.
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About the business area
GBS is a group of highly skilled and talented professionals who form an essential part of our continued journey of success. With a proud history of commitment, innovation, and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving our strategy, growth, and digital evolution by working closely with valued business partners to achieve exceptional customer experiences through outstanding service and support.
We are actively seeking an ambitious professional to work alongside passionate colleagues who share the ambition to redefine excellence in UAE banking.
In this role, your key responsibilities include:
- Manage the identification, assessment, and delivery of AI enablement initiatives within ITMAM by engaging business process owners to understand operational requirements and improvement opportunities.
- Translate these requirements into clearly defined AI use cases and prioritized backlogs in collaboration with the AI Centre of Excellence, ensuring solutions are feasible, aligned to approved standards, and deliver measurable improvements in efficiency, control, and service quality.
- Act as the primary business point of contact for assigned AI initiatives by coordinating inputs from ITMAM stakeholders and ensuring a clear understanding of scope, objectives, dependencies, and success measures.
- Support structured discovery, requirement definition, testing, and acceptance activities to ensure AI solutions meet agreed business needs and are effectively embedded into operational processes.
- Ensure AI solutions implemented within ITMAM comply with applicable policies, governance frameworks, and risk management requirements.
- Work closely with Risk, Compliance, and Technology teams to embed appropriate controls, monitoring mechanisms, and documentation into AI-enabled processes, supporting responsible adoption while safeguarding customer outcomes and the Bank.
- Support journey mapping and process review activities to identify opportunities where AI can reduce manual effort, improve turnaround times, and enhance customer and colleague experience.
- Monitor the performance of AI-enabled processes and contribute recommendations for enhancements based on operational feedback, performance metrics, and control outcomes.
- Support AI-related change initiatives by contributing to rollout planning, stakeholder communication, and adoption activities.
- Assist business areas in integrating AI solutions into day-to-day operations, including self-service and embedded AI tools, to promote effective uptake and sustained usage in line with agreed operating models and standards.
The ideal candidate should have the following experience:
- At least a minimum of 8 years of Banking experience, with proven experience in Project Management and Delivery.
- Bachelor’s Degree in Business Administration, Computer Science, Data Science, AI, or a related discipline.
- Banking Products and Operational Processes expertise.
- Business Requirement Analysis and Prioritization skills.
- Understanding of AI Enablement Concepts and Use Cases.
- Strong Stakeholder Engagement and Communication abilities.
- Skills in Process Improvement and Operational Excellence.
- Awareness of Risk and Governance Alignment.
What we offer:
- Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.
At our organization, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.
