Executive Manager - Financial Crime Operations

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About the business area
GBS is a group of highly skilled and talented professionals who form an essential part of the company's continued journey of success. With a proud history of commitment, innovation, and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each member of the GBS family plays an integral role in driving the company's strategy, growth, and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at the company to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Manage end-to-end Financial Crime Operations covering payment sanctions screening, portfolio screening for sanctions, Politically Exposed Persons and adverse media, Card fraud alert monitoring and Card fraud desktop investigations to ensure effective and controlled operational delivery.
• Monitor operational performance, capacity, quality and case management to ensure alerts are appropriately investigated, escalated and concluded within established service requirements while maintaining accurate documentation and audit-ready records.
• Manage and enhance operational controls across sanctions screening and Card fraud operations to ensure financial crime risks and control weaknesses are appropriately identified, monitored and escalated.
• Monitor key risk and performance indicators, control effectiveness and emerging risk themes and coordinate corrective actions with Group Compliance, Fraud Risk Management and Operational Risk to maintain an effective control environment.
• Oversee complex and higher-risk cases involving potential sanctions exposure, higher-risk customers, unusual transactions, cross-border activity and suspected Card fraud to ensure appropriate investigation, documentation and escalation.
• Review significant or ambiguous cases and coordinate with Compliance, Sanctions Advisory, Fraud Risk Management and relevant stakeholders to support timely and consistent resolution while protecting the Bank from financial crime and associated regulatory and reputational risks.
• Oversee the effectiveness of fraud monitoring rules and financial crime screening controls using alert outcomes, false-positive trends, investigation findings and emerging risk patterns to identify opportunities for improvement.
• Coordinate the assessment and testing of proposed rule, parameter and screening-control changes to improve detection quality and operational efficiency while maintaining appropriate control coverage.
• Manage operational improvements across Financial Crime Operations through system enhancements, workflow optimisation, automation and analytics in coordination with Technology Services and relevant Vendors.
• Oversee operational requirements, User Acceptance Testing, system upgrades and rule or model tuning to ensure changes are appropriately tested and implemented and contribute to improved efficiency, accuracy and control effectiveness.
• Ensure Financial Crime Operations are performed in accordance with applicable regulatory requirements, Card scheme obligations and the company's policies and procedures, maintaining appropriate operational controls, procedures and supporting evidence.
• Support regulatory reviews, internal audits and compliance testing and monitor identified findings and remediation actions to ensure issues are appropriately addressed and escalated within agreed requirements.
• Maintain effective relationships with Group Compliance, Sanctions Advisory, Fraud Risk Management, Operational Risk, Technology Services, Operations and Business Units to resolve operational matters and support coordinated management of financial crime risks.
• Provide operational guidance and updates on significant trends, emerging risks, control issues and remediation actions to support informed stakeholder decisions and consistent application of financial crime controls.

The ideal candidate should have the following experience:

• At least 8 years of experience in Banking Operations, including experience in financial crime operations, sanctions screening or fraud management and leading operational teams.
• Bachelor’s degree in business administration, finance, accounting or a related discipline.
• Certified Fraud Examiner (CFE), Certified Global Sanctions Specialist (CGSS) or Certified Anti-Money Laundering Specialist (ACAMS).
• Financial Crime Operations Management.
• Sanctions Screening and Alert Management.
• Card Fraud Monitoring and Investigation.
• Financial Crime Risk and Control Management.
• Complex Case Management and Escalation.
• Fraud Monitoring Rule Effectiveness.
• Screening Control Effectiveness.
• Operational Risk Management.
• Data Analysis and Management Information.
• Screening and Fraud Monitoring Systems.
• Process Improvement and Automation.
• User Acceptance Testing.
• Regulatory and Audit Management.
• Stakeholder Management.
• People Leadership and Development.

What we offer: Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At the company, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.