About the Role
This role involves facilitating the sale of new vehicles and ensuring a seamless customer experience throughout the sales process. You will be responsible for recording and managing enquiries in the dealer management system, demonstrating proactive follow-up and adherence to key performance indicators set by your line manager. Your efforts will support the line manager in maximizing profitability while ensuring compliance with company and legal requirements.
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Responsibilities
- Facilitate the sale of new vehicles on behalf of the brand.
- Record and manage each enquiry in the dealer management system to demonstrate proactive follow-up.
- Ensure customer transactions are seamless and meet expectations within a timely manner.
- Understand and adhere to key performance indicators provided by the line manager.
- Support the line manager in maximizing profitability for each sale.
- Follow the documented sales process responsibly and comply with all company and legal standards.
- Assist customers in understanding the process and requirements for purchasing new vehicles.
- Maintain sales operations to desired standards regarding display and presentation.
- Adhere to all Health, Safety, Security, and Environmental (HSSE) standards.
- Follow the direction of the line manager throughout the sales process.
- Ensure cleared funds of cash or finance prior to vehicle release, and manage trade-in facilities.
- Adhere to the guidelines of vehicle registration in accordance with each Emirate's requirements.
- Accurately record each customer lead and enquiry.
- Manage the dealer management system with timely follow-up and relevant commentary.
- Comply with security processes related to all monetary transactions and vehicle assets.
Qualifications
Education & Skills
- Professional ability to represent and deliver an exceptional customer experience at all times.
- Strong customer-facing skills, with sound knowledge of the sales process and product knowledge.
- Culturally aware and sensitive to diverse customer backgrounds.
- Proficiency in managing the dealer management system effectively.
- Meticulous in complying with security processes regarding funds and vehicle assets.
Experience
- Minimum of 3-5 years experience in car sales with exceptional customer service skills.
- Strong negotiating skills pertaining to finance and trade-ins.
- Capable of problem-solving and managing complex situations.
- Exhibits a hands-on work ethic and an eagerness to support the sales team.
Drawing on over 60 years of automotive expertise, the company is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.
