About the Role
The role involves facilitating the sale of new vehicles on behalf of the brand, ensuring a seamless customer transaction and enhancing customer experience. You will manage customer enquiries systematically and support the line manager in maximizing profitability and maintaining high sales standards. This position requires proactive engagement with potential customers and adherence to all protocols related to the sales process.
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Responsibilities
- Fully perform in the sales process to facilitate the sale of new vehicles.
- Record and manage each enquiry in the dealer management system and demonstrate proactive follow-up.
- Ensure the customer transaction meets expectations within a timely manner.
- Understand key performance indicators provided by the line manager.
- Assist the line manager in maximizing the profitability of each sale.
- Follow the documented sales process, complying with company and legal requirements.
- Support customers in understanding the process and requirements of purchasing a new vehicle.
- Aid the line manager in maintaining desired standards for sales operations, including display and presentation.
- Adhere to all Health, Safety, Security, and Environment (HSSE) standards.
- Follow the line manager’s direction during the sales process.
- Ensure cleared funds of cash or finance prior to vehicle release, including trade-in facilities.
- Manage vehicle registration according to each Emirate's requirements.
- Represent and deliver a professional customer experience at all times.
- Accurately record each customer lead and enquiry.
- Manage the dealer management system with timely follow-ups and commentary.
- Comply with security processes regarding all financial transactions and vehicle assets.
Requirements
- Strong communication and interpersonal skills to engage with customers effectively.
- Familiarity with dealer management systems and sales processes.
- Ability to follow guidelines meticulously and ensure compliance with legal requirements.
- Capacity to work under the direction of a line manager and adapt to instructions.
Benefits
- Opportunity to work within one of the largest diversified family business groups in the Middle East.
- Join a company with over six decades of heritage and expertise in the automotive industry.
- Contribute to redefining transportation solutions in a growing and innovative sector.
- Engage in a professional and supportive work environment with opportunities for personal development.
Contract & Travel Details
- Employment type and contract specifics will be discussed during the interview process.
- The role may involve occasional travel as per business requirements.
