Executive - Retail Sales

About the Role
In this role, you will play a key part in the sales process by facilitating the sale of new vehicles on behalf of the brand. You will be responsible for managing customer enquiries, ensuring a seamless transaction experience, and supporting the line manager in maximizing profitability and adhering to established standards.

Responsibilities
Strategic:

• Fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in the dealer management system, demonstrating proactive follow-up.
• Ensure customer transactions are seamless and meet customer experience expectations in a timely manner.
• Understand key performance indicators provided by the line manager.
• Support the line manager to maximize the profitability of each sale.

Administration:

• Follow the documented sales process responsibly, complying with company and legal requirements.
• Assist customers in understanding the process and requirements to fulfill the purchase of a new vehicle.
• Help maintain sales operations to the desired standards in terms of display and presentation.
• Adhere to all HSSE standards.

Operational:

• Follow the direction of the line manager throughout the sales process.
• Ensure cleared funds for cash or finance prior to vehicle release and manage the trade-in facility effectively.
• Comply with guidelines for vehicle registration according to each Emirate's requirements.
• Represent and deliver a professional customer experience at all times.
• Accurately record each customer lead and enquiry.
• Manage the dealer management system with timely follow-up and added commentary.
• Comply with security processes related to all monetary transactions and vehicle assets.