Experience Design Lead

Experience Design Lead – Join Our Talent Pool. At the company, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens. ExperienceLab is the company's people-centered design and innovation agency. The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA. This role is part of our Experience Lab team based in our corporate office in Dubai.

Location: Dubai, United Arab Emirates
Job ID: 306868
Category: Other
Work Conditions: Full Time

Key Responsibilities

• Planning, coordinating and conducting customer research to uncover customer needs and pain points.
• Delivering projects with minimal oversight from account managers, or working as part of a team on bigger projects.
• Supporting new business development efforts by providing expert information in proposals, pitch efforts, and client meetings.
• Leading small teams of consultants to deliver small and medium-sized projects.
• Managing stakeholders and facilitating teams through discovery research, synthesis, ideation, design, and testing.
• Supporting innovation and continuous improvement for ExperienceLab and the company.
• Working collaboratively with multi-disciplinary team members and clients.

Requirements

• A minimum of 5 years of relevant experience in a customer research, service design, or experience consulting role.
• Undergraduate or Master's Degree.
• Experience in service design or related role such as user experience design or design research.
• Ability to work collaboratively and communicate with clients about design methodologies and artefacts.
• Experience in mentoring and coaching colleagues.
• Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma, etc.).
• Proven history of delivering results on time and within budget.
• Experience in running online and offline workshops.