About the Role
We are excited to launch a new flagship project and are seeking an experienced Experience Manager with a strong background in horizontal community management, particularly villa and townhouse developments. The ideal candidate will have proven expertise in community operations, resident relations, and facilities coordination, with a passion for delivering exceptional living experiences.
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Key Responsibilities:
- Oversee community management, including financial management, maintenance, and resident experience.
- Ensure compliance with all relevant laws, regulations, and owners association bylaws.
- Monitor service providers’ performance, ensuring adherence to company SLAs and KPIs.
- Develop and implement strategies to optimize and grow the buildings under management.
- Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
- Lead initiatives focused on sustainability, environmental stewardship, and technology integration.
- Establish and maintain strong relationships with property owners, vendors, and authorities.
- Regularly assess building operations to ensure efficiency and high standards.
- Prepare and present reports to senior management and clients.
- Stay updated on industry trends, best practices, and legal developments.
What We Offer:
- Opportunity to manage a high-profile new project with the company.
- A chance to contribute to innovative and sustainable community solutions.
- Collaboration with a passionate and professional team dedicated to excellence.
Requirements:
- Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
- Minimum of 5 years of experience in owners association management.
- Certification in property management or owners association management (e.g., CMCA, M100, PCAM).
- Strong knowledge of local laws and regulations related to owners' associations.
- Exceptional communication and interpersonal abilities.
- Proficiency in financial management and reporting.
- Commitment to sustainability and environmental stewardship.
- Technologically savvy with experience in property management software.
