ExperienceLab Director

We are seeking an ExperienceLab Director to lead the newly established function within the company. The role will be responsible for shaping and delivering the ExperienceLab strategy, ensuring alignment with the broader company strategic objectives. The ExperienceLab Director will oversee solution development, support business development activities, and contribute to marketing and brand positioning. In addition, the position entails effective deployment of resources—across people, technical, financial, and physical assets—to successfully deliver contracts and projects.

Key Accountabilities

• Establish and grow ExperienceLab in the Middle East.
• Develop the ExperienceLab strategy aligned with the Divisional strategy across all sectors.
• Identify and develop required capabilities for the ME market.
• Build and manage a high-performing team, driving staff development and managing the function within the approved budget.

Requirements

• Degree holder in a related subject (e.g., Design, Service Design, Psychology, User Experience, etc.).
• 12–15+ years in consulting/business development with leadership experience.
• Experience across CX/UX, Service Design, and Digital Transformation (government, aviation, infrastructure).
• Proven client acquisition skills with an established UAE/GCC network.
• Strong stakeholder management and C-level influence.

Join the company and be part of a values-driven organization that invests in employee development and well-being, offering a rewarding and fulfilling career.

Location
Dubai, United Arab Emirates

Employment Type
Full Time, Fixed Term