About the Role
The Customer Advisory Architecture Advisor (AA) plays a crucial role in collaborating with the company's Sales organization and the Partner ecosystem to define account strategies. As an Architecture Advisor, you will bridge the gap between customers' business strategies and the company's solutions by crafting business and solution architectures and designing enterprise-level transformation roadmaps to facilitate the adoption of Cloud-based architectures. You will serve as a trusted advisor to customers, guiding them to achieve their desired company-based Enterprise Architecture.
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Key Responsibilities
As an Architecture Advisor (AA), your responsibilities will include focusing on the following key areas:
Account Planning & Architecture Management Responsibilities
- Support the assessment of current customer solutions from the company and identify opportunities for faster solution adoption and footprint expansion.
- Engage with customers to support sales cycles throughout the Customer Value Journey as an integral member of the company account team.
- Drive business and IT architecture definitions to ensure consistency and alignment with the company organizations, customers, and partners.
- Act as a link between the customer and the company product development leadership.
Creating a Company Architecture Vision for the Customer
- Support building customer demand through appropriate thought leadership positioning.
- Understand customers’ business process map and business model with an industry reference architecture focus.
- Analyze customers’ current enterprise landscape and future needs.
- Drive the positioning of standard cloud architectures (plug & play) leveraging standard cloud solutions.
Building Key Customer Architecture Deliverables: Business & Solution Architecture, Target State, Transformation Roadmap
- Drive business architecture and capability mapping to solution design.
- Ensure IT feasibility of business capabilities mapped to company solution architecture.
- Support customer cloud transformation roadmap definition (business and application focus).
- Drive customer cloud/hybrid transformation roadmap definition (standard cloud application and technology focus).
Being a Trusted Architecture Advisor for the Customer
- Align living roadmap with current adoption and solution consumption.
- Support living roadmap governance and adaptation based on the evolution of customer needs and company solutions.
- Drive solution expansion by highlighting value and linkages to the broader company Portfolio.
What You Bring
- Considerable experience with software/IT organizations as an IT Architecture or Enterprise Architecture Advisor and/or specific expertise with software solutions through Solution Management, Sales, Presales, Adoption/Consumption, Consulting, or Business Development, demonstrating successful outcomes over multiple years.
- Ability to represent the company as a trusted advisor within the company and/or the market.
- Deep knowledge of Cloud, Hosted Services, SaaS/PaaS models, and Cloud-based commerce/business networks.
- Proven professional networks in the market to drive pipeline and revenue growth for the company.
- Proven track record of success in the selected industry area, if required.
- Demonstrated leadership and project management experience.
- Experience in driving tangible outcomes in Enterprise Architecture for customers.
- Fluency in English; additional languages are an asset.
- Education: Bachelor's degree (or equivalent) required; MBA or equivalent degree preferred from an accredited university.
- TOGAF or SAPIEA-10 certifications, and experience in using EAM tools is an added value.
Meet Your Team
The Architecture Advisor team is dedicated to guiding customers through their cloud business transformation journey. Our experts work collaboratively to deliver tailored, consistent value to every customer, ensuring they achieve the best results from their cloud investments.
We are passionate about enhancing the end-to-end customer experience. By focusing on improving the adoption and consumption of the company’s products and services, we help customers unlock the full potential of their technology solutions.
What sets our team apart is our deep understanding of each customer’s unique industry landscape. By speaking our customers' language, we build stronger foundations of trust and credibility, allowing us to engage with them in meaningful ways that address industry-specific needs, challenges, and opportunities. The better we understand our customers, the easier it becomes to foster lasting relationships that drive real business transformation.
Whether helping customers overcome obstacles or identifying new growth avenues, the Architecture Advisor team is committed to delivering value every step of the way.
Contract and Travel Details
- Employment Type: Regular Full Time
- Expected Travel: 0 - 10%
- Career Status: Professional
- Additional Information: Work Area: Information Technology
