Expert Engineer/Network Service Assessment - For UAE Nationals Only

This role involves managing the regional team responsible for addressing and resolving mobile coverage complaints. The candidate will coordinate between internal teams and external customers to ensure swift resolutions and will oversee the deployment of immediate coverage solutions for a range of customer segments including VIPs and consumers.

Key responsibilities include managing the team to ensure timely resolution of complaints within agreed SLAs, providing insights to planning teams to address weak coverage areas, and tracking progress on improvement projects. The role also involves generating reports on customer complaints, enhancing coverage strategies, and fostering team development to improve performance.

Candidates should have a Bachelor's degree in a relevant field and possess 6-8 years of experience in Mobile Access Network Planning, Optimization, and Customer Experience Management. This is a full-time position exclusively for UAE Nationals.

For those requiring accommodations during the selection process, please reach out to the relevant department. We appreciate your interest; however, only shortlisted candidates will be contacted.