In this role, you will manage a team of Expert Services Managers, each responsible for 4-8 Technical & Business Process Consultants. Your primary responsibilities include developing strong executive relationships with Enterprise Architects, C-Level Executives, and business leaders, as well as understanding business objectives to support the Success Architect in creating a customer roadmap. You will analyze and translate business and technical requirements into architectural blueprints that outline solutions for complex business objectives.
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You will engage with customer enterprise architects to position the company as the preferred digital transformation platform integrated with core systems. Additionally, you'll assist in Customer Outcomes sales by providing staffing and scoping for projects, while advocating for the company's advisory and expert services best practices. Creating a delivery operating model governance with clients and the company teams ensures successful go-lives, end-user adoption, and ongoing support.
Your role necessitates guiding customers through prescriptive solution designs and managing technical implementation decisions. You will work on defining solutions that align with out-of-the-box capabilities and support the sales effort by refining customer visions into actionable activities and estimates. Achieving high customer satisfaction metrics and managing all aspects of your team's performance, including career development and performance reviews, will be crucial.
To thrive in this position, you should possess experience in integrating AI into work processes, have a background in a professional services leadership role within the technology sector, and a proven track record at Fortune 50-500 accounts. Your understanding of the digital transformation landscape across various industries and experience in middle and back office roles are essential. You should have the ability to nurture executive relationships, identify business objectives, and solve challenges effectively. Familiarity with the company's products and a track record of managing high-performing teams will further contribute to your success.
