About the Job
As an Expert Technical Support Engineer, you will provide expert technical support in infrastructure services, focusing on complex issues and inquiries. You will assist in implementing infrastructure projects, monitor and troubleshoot systems for performance optimization, and collaborate with the team to enhance efficiency and address technical challenges. Your role will also involve developing documentation, applying your deep technical knowledge to solve intricate infrastructure problems, and adhering to industry best practices in service delivery.
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Responsibilities
- Provide expert technical support in infrastructure services, responding to complex issues and inquiries.
- Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.
- Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.
- Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.
- Participate in the development of infrastructure documentation, including incident reports and configuration details.
- Apply deep technical knowledge to address complex infrastructure-related problems.
- Follow established best practices and standards in infrastructure service delivery.
- Apply critical thinking and technical skills to find solutions to infrastructure issues.
Requirements
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role.
- Proven experience in infrastructure technology analysis.
- Proficiencies in data analysis and problem-solving.
- A continuous learner that stays abreast with industry knowledge and technology.
Other Qualifications
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus.
Work Conditions
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
