As an Expert Test Engineer in Service Transition, you will collaborate with leadership to develop strategic plans for transition activities. Your key responsibilities will include:
- Guiding the creation of road maps and implementation plans for project releases.
- Coordinating project plans for release communications to stakeholders.
- Creating change requests from RTC to HPSM for implementation.
- Reviewing implemented changes and preparing release post-implementation review reports.
- Updating the Configuration Management Database (CMDB) based on feedback from IT service owners, development, and implementation projects.
- Assessing impact, monitoring progress, and managing risks and issues related to change releases and configurations of services.
- Chairing the Change Advisory Board group.
- Defining and refining change release and configuration management processes with stakeholders and functional release managers.
- Ensuring the CMDB's currency and accuracy.
- Coordinating change and release activities with internal stakeholders.
- Developing and maintaining a comprehensive and accurate CMDB to support all CIT processes.
- Scheduling and controlling the movement of all releases to testing and live environments in collaboration with managers.
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Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Part-time
Qualifications & Experience:
- Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology, or a related field.
- 5 to 15 years of experience in relevant roles.
- Knowledge of ITIL, Change Management, System Administration, and IT Administration.
Language Requirements:
Not explicitly mentioned, but proficiency in English is likely required given the professional context.
Diversity and Inclusion Statement:
We are committed to creating an inclusive environment for all applicants and encourage individuals from diverse backgrounds to apply. If you require any adjustments to the selection process, please reach out to our Diversity, Equity & Inclusion team.
