F5 Security Consultant

The company is seeking an experienced F5 Security Consultant responsible for delivering high-quality technical support and security services to enterprise customers. The consultant will manage and resolve customer support requests with precision, professionalism, and a strong customer-centric approach. This role requires deep expertise in F5 technologies, strong troubleshooting capabilities, and the ability to operate in complex, high-availability environments. Key success factors include technical excellence, customer satisfaction, and service quality.

Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Full-time

Responsibilities:

• Serve as the primary contact for customer incidents and service requests via email, phone, and ticketing platforms.
• Provide expert operational support for F5 solutions, including BIG-IP (LTM, GTM, ASM, APM, Advanced WAF) and related security and application delivery technologies.
• Continuously monitor and update support tickets, ensuring accurate documentation, time tracking, and SLA compliance.
• Apply escalation procedures effectively and manage both internal and external escalations.
• Communicate proactively with customers regarding ticket status, incidents, and service updates.
• Deliver 24x7 support, including after-hours assistance for critical issues.
• Perform routine system and security health checks to maintain stability and performance.
• Participate in projects, POCs, implementations, and handovers, including the preparation of technical documentation.
• Act as a Resident Engineer when required, providing on-site operational and project support.
• Manage RMA processes and collaborate with vendor support teams, focusing on F5 technologies.
• Contribute to improving internal IT infrastructure, documentation, and operational best practices.

Qualifications and Skills:

• Bachelor’s degree in cybersecurity, information security, or IT-related field or equivalent experience.
• 4 - 5 years of experience in a support function, focused on cybersecurity.
• Strong hands-on experience with F5 technologies, including F5 BIG-IP LTM, DNS, ASM, Advanced WAF, and APM.
• Experience supporting high-availability, mission-critical application environments.
• Solid understanding of application delivery, load balancing, SSL offloading, and web application security.
• Experience in incident troubleshooting, root-cause analysis, and performance optimization on F5 platforms.
• Active F5 BIG-IP LTM certification (301a and 301b) preferred; higher-level certifications such as F5-CTS or F5-CSE are advantageous.
• Vendor certifications from Palo Alto Networks, Fortinet, Cisco, CyberArk, Proofpoint, or equivalent security technologies are a plus.
• Excellent and accent-free communication skills in English (Arabic an advantage).
• Strong background in TCP/IP networking and outstanding customer engagement skills.
• Proactive mindset with the ability to identify improvement opportunities and set personal growth goals.
• Flexible and adaptable working style to meet business and customer needs.

Benefits:

• Health insurance with a leading global provider.
• Opportunities for career progression and growth.
• Employee engagement and wellness activities throughout the year.
• Excellent learning and development opportunities.
• Annual flight tickets to home country.
• Inclusive and diverse working environment.
• Flexible/hybrid working environment.
• Open door policy.

About the company:
The company, the cybersecurity arm of e& enterprise, has been a trusted IT security advisor in the Middle East since 2004. The company, strategically acquired by e& in 2020, focuses on delivering tailored information security solutions and services to help businesses evolve securely. With a commitment to remaining vendor-agnostic and independent, the company leverages best-of-breed technologies and expert service delivery teams to strengthen cyber defenses for its customers.