About the Role:
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The Facilities Management Specialist is responsible for executing and managing FM contracts, ensuring profitability, and maintaining high levels of service delivery. Communication with clients and reporting are essential facets, with regular assessment of asset conditions and proposal developments for maintenance modifications. The role demands robust resource planning, compliance with HSE standards, and contingency planning to mitigate risks. Success is measured through achievement of SLAs and KPIs, effective client relations, and the capability to navigate challenges and emergencies.
What You Will Do:
Contract Execution and Management
- Execute Facilities Management (FM) contracts efficiently within the budget to ensure profitability.
- Analyze and evaluate annual maintenance contract requirements, prepare HSE and operational risk assessments, contract execution plans, and identify mobilization, transition, and performance management requirements.
- Track contract progress and ensure agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.
- Plan resources (manpower, material/replacement spares, subcontracted specialized services) for assigned contracts.
- Handle takeover and handover of FM Contracts responsibly.
Client Relations and Reporting
- Meet and report to clients at regular intervals to maintain effective communication and rapport.
- Prepare and submit monthly and annual reports for the contracts assigned.
- Submit invoices on time and obtain client acknowledgements.
- Conduct site surveys and prepare asset condition reports.
- Conduct frequent site inspections and propose standard modifications to clients.
Site Maintenance and Safety
- Conduct site inspections, conditional assessments of assets, and assess HSE and operational risks for reporting purposes.
- Identify critical systems, services, assets, and ensure contingency plans are in place to avoid downtime and service disruptions.
- Prepare contract-specific procedures for Planned Preventive Maintenance (PPM), schedules, and resource planning.
- Efficiently execute corrective and reactive maintenance to achieve service levels.
- Handle escalations, emergencies, and resolve all customer complaints.
Required Skills To Be Successful:
- Strong leadership skills to manage a team of supervisors and technicians.
- Exceptional communication skills to interact effectively with clients, teams, and stakeholders.
- Proficiency in mechanical, electrical, and plumbing systems maintenance; ability to read and interpret technical documents.
- Strategic understanding of commercial requirements, cost planning, budget management, and profit analysis.
What Qualifies You For The Role:
- Bachelor's degree in Mechanical or Electrical Engineering (B.Tech / BE / BSc).
- Minimum 5-8 years' experience in Facilities Management, Integrated Facilities Management.
- Experience with GCC standards and operations, including 4 years in the region.
- Proficiency in computer skills and knowledge of industry standards (ANSI/ASHRAE, IEEE, IFM, CIBSE).
- UAE Driving License and proficiency in English & Hindi (Arabic preferred).
