About the Role
The successful candidate will join a small site-based team responsible for overseeing the management of a prestigious Client's Commercial Real Estate portfolio. The focus will be on delivering high-quality, KPIs/SLA-driven FM services and ensuring effective financial management of service providers.
Day-to-day reporting will be to the Property Manager and Associate Director of Property Management, with functional reporting to the Associated Director, Facilities Management, Dubai.
The company is seeking a competent, forward-thinking Facilities Manager to enhance FM supervision, tendering, and daily management of FM and maintenance services at the site.
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Key Responsibilities
- Implement "the company FM standards" policies and procedures.
- Train FM teams on required standards and their roles in the process.
- Coordinate, manage, and monitor facilities management & maintenance services across all facilities and assets under the company’s oversight, ensuring delivery aligns with SLAs, KPIs, and client satisfaction metrics.
- Monitor and ensure adherence to FM policies and procedures at all times.
- Manage health, safety, and environmental issues in compliance with set procedures.
- Coordinate with Health and Safety team members regarding inspections and compliance reporting.
- Conduct regular and ad-hoc property inspections, ensuring documentation is clear and auditable, with findings and recommendations noted.
- Attend regular meetings with service providers to review performance reporting, critique performance, motivate contractors, and implement necessary performance reviews or notices.
- Develop service levels and standards while monitoring performance against contracts and SLAs.
- Create processes to identify and manage requests for works, ensuring high standards and timely completion.
- Minimize system downtime by actively reducing "time under maintenance" to prevent revenue loss.
- Lead sustainability initiatives and energy efficiency programs in alignment with the client’s ESG goals.
- Monitor and report on utilities performance and environmental KPIs (e.g., energy, water, waste).
- Manage tenant move-in and move-out processes.
- Utilize CAFM, BMS, and IoT platforms for maintenance, reporting, and fault tracking.
- Oversee all fit-out related projects at assigned assets, including office and retail fit-outs, common area refurbishments, and in-unit maintenance and upgrades.
- Develop and manage FM tender processes and maintain a pre-qualified contractor directory.
- Review and authorize service provider invoices for completed work, coordinating with PM and Client for payments.
- Ensure business continuity and emergency response plans are regularly developed, updated, and tested.
- Lead coordination during emergencies and manage response teams as needed.
- Support the BDM team with proposals, bids, and onboarding of new assets.
- Develop relationships with UAE & ME FM teams, promoting the company standards and regional collaboration.
- Ensure effective running, maintenance, and repairs of assigned sites while liaising with the Dubai and Abu Dhabi business heads to meet operational requirements.
Skills, Knowledge and Experience
- Minimum 5 years of FM experience with quality providers managing commercial portfolios.
- Currently based in Dubai is preferable, but an Abu Dhabi commute may be considered.
- Proven experience managing a team.
- Strong knowledge of Dubai rules, regulations, compliance, and key contractors/providers.
- Extensive experience in operational and performance reporting, including monthly FM service reviews, KPIs/SLAs tracking, and budget variance analysis.
- A technical/engineering degree relevant to Commercial property.
- Strong communication skills, capable of presenting technical/financial findings to clients.
- Willing to innovate for higher service standards than the market average.
- Detail-oriented, organized, and motivated.
- Numerate, attentive to detail, with strong record-keeping skills.
- Highly literate with excellent communication skills, able to engage with contractors, property managers, tenants, and present to clients effectively.
- Proficient in Microsoft Office (Excel, Word, PowerPoint), with a focus on creating professional client reports and analysis dashboards.
- Experience with AutoCAD and CAFM or similar tech platforms.
- Highly motivated and extremely well-organized.
