Facilities Manager

About the Role:
The Facilities Manager is responsible for ensuring all offices operate safely, efficiently and consistently, while supporting the wider business as it grows. This role combines day-to-day operational oversight with strategic planning across multiple locations, ensuring that workplaces are well managed, compliant, and aligned with company standards.

Responsibilities:

• Multi-Site Facilities & Portfolio Management: Oversee multiple office locations, ensuring standards, service levels, and costs are consistent across all sites. Maintain each office to ensure it runs smoothly, balancing local needs with overall company standards.
• Vendor, Contract & Service Management: Manage service providers and contracts across multiple sites, covering both hard and soft FM services. Serve as the primary point of contact for the Café Vendor and Landlord on all facilities-related matters. Monitor contractor performance and service delivery across various sites and projects concurrently.
• Service Delivery & Operations (Hard & Soft FM): Supervise hard and soft FM services across all offices, collaborating with approved providers to maintain consistency and deliver good value. Coordinate teams and vendors across locations, including cleaning, maintenance, security, and grounds services.
• Workplace Projects & Change Management: Support office moves, new site openings, closures, and fit-outs. Plan and deliver facilities and real estate projects across multiple sites, ensuring alignment with budgets, timelines, and business priorities.
• Security, Access & Workplace Systems: Oversee security, access control, and workplace systems across offices, ensuring local requirements are met while maintaining a consistent global approach.
• Health, Safety, Compliance & Risk: Ensure all offices meet H&S legal requirements, adapting to local regulations while upholding overall standards. Manage regular site inspections and audits to guarantee compliance and effectiveness.
• Stakeholder & Leadership Engagement: Serve as a trusted contact for Country Heads and senior leaders on workplace, real estate, and facilities matters. Work closely with Finance, Legal, People, and local leadership teams to support business growth and operational needs.
• Front of House & Visitor Experience: Provide coverage for visitors, creating a welcoming first impression. Greet visitors, register them with building management, arrange access cards, and guide them to the appropriate meeting rooms or teams. Maintain a clean and organized reception area.
• Travel and Hotel Bookings: Collaborate with reception teams across offices to support business travel, assisting with flight and hotel reservations.
• Flexibility & General Duties: Stay flexible and assist with additional tasks as needed to support the business. Step in to help other teams or take on related duties when required.

Requirements:

• Proven experience managing facilities across multiple countries or regions.
• Full FM lifecycle experience across hard and soft services, with solid technical knowledge.
• A record of delivering office fit-outs end to end, including projects outside your home location.
• Strong vendor and contract management skills across multiple sites.
• Experience managing FM budgets, forecasts, and site licenses.
• Knowledge of H&S compliance across different jurisdictions and labour laws, ideally including well-regulated markets such as Australia, the UK, or the UAE.
• Confident in influencing senior stakeholders, including executive committee members.
• Ability to handle incidents and crises remotely across regional offices.
• Experience leading or supporting teams based in other locations.
• Fluent in English.

What You Will Get in Return:

• Competitive Salary: We value great work and provide a salary that reflects your skills and talents.
• Work-Life Harmony: We care about you as a person; your life outside of work matters just as much as your work commitments.
• Annual Performance Bonus: Your hard work is recognized with an annual bonus tied to your performance.
• Generous Time Off: Recharge with our annual leave policy, allowing you to enjoy life outside of work.
• Employee Referral Program: Refer talented friends to join our team and receive rewards for contributing to our growth.
• Comprehensive Health & Pension Benefits: Access to medical insurance and pension plans, with location-specific benefits and perks.
• Workation Wonderland: Enjoy 30 extra days to work remotely from anywhere in the world (some restrictions apply).
• Volunteer Days: Take two additional paid days each year to support causes you care about and give back to the community.