Facilities Senior Manager

ABOUT THE ROLE
This position manages the Hard Services Division, ensuring a smooth and efficient operation in the Hard Services Department in relation to the company Core Process, directly impacting the maintenance of facilities, equipment, and attractions. This role involves the Operation, Maintenance, and Rectification of all building-wide facilities, services, and equipment such as HVAC (Heating, Ventilating, Air-Conditioning, and Refrigeration), plumbing/drainage, kitchen equipment, irrigation, stormwater, potable water, gas systems, and firefighting systems, including civil works. You will plan, direct, control, and manage all aspects of facilities maintenance, perform analysis of equipment failures, and recommend a course of action or redesign. You will manage the Facilities team and assist in the management of the annual maintenance operation and CAPEX budget while ensuring best practices are performed by third-party contractors to improve work efficiency by reducing operational costs while increasing productivity, instilling budget and cost savings awareness throughout the Department.

ROLE SCOPE
Hard Services

• Supervision and management of all Facilities.
• Plan, direct, control, and manage all aspects of the leisure facility maintenance.
• Managing Division P&L, periodically meeting with Finance and/or the Director of General Services to discuss expenditure vs. budget.
• Conducting performance reviews for direct reporting colleagues and disciplinary actions within the team.
• Supervision of contractors/vendors working within the parks.
• Approving the third-party Contractor of monthly manpower scheduling.
• Project management of new construction on various scales in line with parks’ strategies.
• Inspiring colleagues to be successful and progress within the organization.
• Approval of Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs ready for implementation in the Computer Managed Maintenance System (CMMS) tool.
• Ensure proper inventory levels for spare parts for all facilities equipment.
• Assisting other departments with facilities related tasks/issues.
• Assisting all facilities department colleagues in their day-to-day tasks if needed.
• Signing off work completion certificates.
• Creating Permits to Work (PTW) for vendors/sub-contractors.
• Reviewing labor hours worked, ensuring colleagues meet their scheduled hours.
• Ensuring training programs are delivered to all colleagues to obtain annual and quarterly training hours.
• Liaising with park(s) operational departments to ensure their needs are met.
• Managing Service Requests (SR) and ensuring they are completed in a timely manner.
• Monitoring departmental Key Performance Indicators (KPI) and strategic initiatives.
• Conducting technical reviews of documentation.
• Monitoring facilities PM tasks to maintain optimal efficiency of equipment with reduced downtimes/breakdowns.
• Ensuring CMMS data is entered accurately and on time.
• Working closely with other Maintenance teams to ensure efficient Department function.
• Approval of leave requests to ensure sufficient department staffing at all times.
• Overseeing recruitment and interview processes.
• Ensuring parks’ assets are maintained to the highest level of quality and performance.
• Reviewing Service Level Agreements (SLA) and contracts in line with procurement processes.
• Ensuring all Fire Life Safety Systems (FLS) are functioning correctly at all times.
• Informing business units and parties of any scheduled interruptions to facilities equipment.
• Ensuring properties are safe for colleagues and guests at all times as a priority.
• Providing necessary input for setting facilities budgets.
• Ensuring facilities meet government health and environmental regulations such as HACCP, firefighting systems, and others.
• Attending to and rectifying items in the Safety Log from HSE in a timely manner.
• Ensuring colleagues within the group are properly trained to utilize all safety equipment to reduce workplace injuries and accidents.
• Overseeing facility/attraction installation processes to ensure compliance with contract, specifications, and drawings.
• Participating in facility/attraction design review processes to communicate operational improvements to designers.
• Participating in facilities/attractions’ refurbishment program by developing scope requirements, budget requirements, and schedule.
• Ensuring all third-party inspections are completed in conjunction with the Environmental Health and Safety (EHS) Department, providing acceptance of the facility/attraction.
• Participating in Park “Duty Manager” program.
• Overseeing park maintenance operations to achieve objectives for maintenance, repairs, costs, guest service satisfaction, park operational cleanliness, and sanitation.
• Supervising asset management and inventory.
• Managing the department recruitment process.
• Implementing a comprehensive preventive maintenance program.
• Actively seeking and implementing cost-saving programs.
• Developing and implementing Maintenance Department processes, policies, and procedures.
• Ability to meet or exceed company attendance and punctuality standards.
• Ability to evaluate objectively, fairly, and consistently.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.

QUALIFICATIONS, EXPERIENCE, AND SKILLS
Education and Qualifications

• Bachelor’s Degree in Mechanical, Electrical, Civil Engineering, or related field.
• Must be a qualified/certified HVAC, Gas, and/or Oil, Civil, or Electrical Engineer.
• Strong facilities management experience within large-scale operations.

Years of Experience

• Minimum of 10 years’ experience on-site installing and commissioning or supervising as an HVAC Engineer, Electrical Engineer, Civil Engineer, Gas and/or Oil Engineer.
• Minimum of 5 years’ experience managing a team of engineers, contractors, or skilled staff.

Knowledge, Languages, and Skills

• Must have technical hands-on experience and knowledge of all the following systems:
  • BMS systems
  • Pumping systems
  • Water treatment systems
  • Aquatics/fountains
  • Basic electrical if not primary trade
  • HVAC (FAHU, AHU, FCU, etc.)
  • Heat Exchangers
  • Boiler Systems
  • Fire-Suppression and Fire-Fighting Systems
• Keen eye for detail.
• Ability to read, write, speak and understand English fluently.
• Strong communication and interpersonal skills.
• Strong customer service skills.
• Proficient user in MS Office programs (Excel, Word, PowerPoint, and similar software).