Facility Manager (Workplace Lead)

About the Role
We are looking for a Facilities Manager for our Integrated Facility Management business line. The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.

The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed, the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing the organization in the local and regional business and real estate community in order to promote the company’s reputation and capabilities to prospective tenants and clients.

Key Responsibilities

• Communication with Site Leadership team (Country Manager, HR, Finance, Legal, IT etc.).
• Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction.
• Procurement of goods and services for client’s buildings utilizing the company’s sourcing teams.
• Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client (e.g. external maintenance, central plant management).
• Space evaluation and planning, updating of floor plans using client’s architect partners.
• Responsibility for meeting KPI’s and SLA’s as defined within the contract.
• Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
• Coach and guide all project teams (sub-contractors, maintenance engineers, and commissioning engineers) throughout full project lifecycles.
• Conduct site inspections with other members of the Facility Team, which includes daily cleaning, heating, ventilation, air conditioning, and landscaping (when present).
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
• Establish and operate the information systems necessary for effective scheduling and recording of contract work.
• Processing and controlling invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
• Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).
• Negotiate, renegotiate and maintain contracts with vendors.
• Plan and budget internal fit out works and technical installations.
• Purchase furniture and organize internal departmental office/space moves.
• Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resources, delegating workload, ensuring adherence to best practices.
• General administration of the department (holidays, training, performance reviews etc.).
• Updating and maintaining official safety documents, liaising with government authorities.
• Organize fire evacuation and first aid training for employees.
• Act as the point of contact for security/alarm responses.
• Provide cover for Office Services Coordinator / Building Operations Coordinator when appropriate.
• Perform all additional duties commensurate with the level of the role.

Requirements

• Ideally 6 years+ experience in a Facilities Management role within a large commercial organization.
• Experience of owning facilities contracts and supplier/contractor management.
• Knowledge of EU facility legislation and governing bodies.
• Quality Assurance knowledge and experience is desirable.
• Fluency in local language and English is essential.
• Customer-focused and assertive.
• Possess cultural awareness and sensitivity.
• Strong decision-making and complex problem-solving skills.
• Excellent verbal and written communication skills.
• Strong communication skills, leadership, teamwork, analysis, judgment, and customer focus.
• Strong planning and organizing abilities.
• Proficient in spreadsheets and word processing.

Location
On-site – Muscat, OMN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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