About the Role / About the Job
This position promotes awareness of the brand image both internally and externally. The role utilizes sales techniques to maximize revenue while ensuring guest loyalty to the hotel. Responsibilities include identifying opportunities to upsell enhancements that improve the guest experience, performing general office duties to support the Sales & Marketing team, and managing various sales-related documents throughout the sales process.
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Key Responsibilities
- Recognize opportunities to up-sell products and services to enhance the guest experience or event.
- Perform general office duties, including filing, sending emails, typing, and faxing.
- Enter, retrieve, reconcile, and verify information in software used for the sales process (e.g., commissions, leads, third parties).
- Gather materials and assemble information packages, such as brochures and promotional materials.
- Determine and provide complimentary gifts to guests in appreciation of their patronage (e.g., rewards points, show tickets).
- Serve as the primary point of contact for clients, responding to inquiries and requests via phone and email.
- Report accidents, injuries, and unsafe work conditions to management, and follow all company policies and procedures.
- Maintain a professional appearance and uphold confidentiality of proprietary information while protecting company assets.
- Welcome and acknowledge all guests, anticipate their service needs, and express appreciation for their patronage.
- Communicate clearly and professionally, prepare documentation accurately, and manage phone calls with appropriate etiquette.
- Build and maintain positive working relationships within the team and listen to employee concerns.
- Perform physical tasks such as standing, sitting, or walking for extended periods and handle objects weighing up to 10 pounds.
- Complete other reasonable job duties as assigned by supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Minimum of 2 years of relevant work experience.
- Supervisory Experience: Not required.
- License or Certification: None required.
Benefits
- Opportunity to work in a leading company in the hospitality industry that values diversity and equal opportunity.
- Join a global team with a commitment to non-discrimination and support for a rich blend of cultures.
- Engage in a dynamic work environment where your unique background and experiences are valued.
- Contribute to delivering exceptional hospitality by being part of a team that appreciates storytelling and cultural heritage.
Contract and Travel Details
- Specific contract terms will be based on the employment agreement.
- Opportunity for travel may vary depending on business needs.
Join a portfolio of brands with a commitment to excellence and experience growth and development within your career.
