FC IT Manager, OTS

About the Job:
We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re working to become Earth’s most customer-centric company.

We are seeking a driven IT Manager to join our Fulfillment & Operations IT team in DXB3 FC based in Dubai, UAE. In this role, you will be responsible for keeping our busy Fulfillment Center and its child site(s) running smoothly in a 24/7 production environment. Your primary tasks will involve resolving complex hardware, software, server, and infrastructure issues.

Key Responsibilities:

• Ensure IT maintenance work and troubleshooting is performed to a high standard in compliance with Amazon policies and guidelines, particularly in IT and Health & Safety.
• Lead the coordination of incidents, requests, and change management to strict Service Level Agreements (SLAs).
• Support technical task execution by effectively managing IT projects and ensuring the team takes real IT ownership.
• Develop and manage the IT budget and encourage staff skill development.
• Manage staff hours and shifts, including scheduling, and drive continuous improvement of IT team processes.
• Analyze key performance indicators (KPIs) and actively participate in meetings to prioritize tasks.
• Build and maintain strong customer relationships by identifying and resolving issues promptly.

Basic Qualifications:

• 4+ years of experience as an IT Operations Manager.
• A technical Bachelor’s degree in a relevant discipline.
• Experience in an operations/logistics environment as an IT/ICT Manager or IT Service Delivery Manager.
• Knowledge and expertise in Linux/Unix and Microsoft Windows support.
• Familiarity with networking (LAN/WAN) and IT infrastructure, including data cabling.
• Experience in developing and managing IT budgets.
• Strong analytical and problem-solving skills.
• Willingness to travel occasionally.

Preferred Qualifications:

• A Master’s degree in a relevant discipline.
• Experience leading technical teams, both in-house and remotely.
• Understanding of core internet technologies (DHCP, DNS, TCP/IP, etc.)
• CISCO certifications and experience in Unix/Linux or Microsoft Windows support.
• ITIL and Prince2 certifications are advantageous.
• Knowledge of telecom technologies like VOIP/SIP.

Language Requirements:
Fluency in English is required.

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