We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team in the DXB3 FC based in Dubai, UAE, who keep our busy Fulfillment Center and its child site(s) running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products.
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Your responsibilities include:
- Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines, specifically IT and Health & Safety.
- Leading the coordination of incidents, requests, and change management to strict Service Level Agreements (SLAs).
- Coordinating and overseeing your team’s IT projects while ensuring they take real IT ownership.
- Developing and managing the IT budget throughout its lifecycle.
- Inspiring continuous improvement of all IT team processes and initiatives.
This on-site role requires your presence at the warehouse facility to effectively lead IT operations and have face-to-face interactions with stakeholders, ensuring rapid response to critical IT requirements. Occasional travel will be required.
Your daily responsibilities will include analyzing key performance indicators (KPIs), participating in daily stand-up meetings, and driving innovation by leveraging the team's expertise to deliver high-quality solutions.
Basic Qualifications
- 4+ years of leading technology teams as an information technology operations manager experience.
- A technical Bachelor’s degree in a relevant discipline.
- Previous relevant management experience in an operations or logistics environment as an IT or ICT Manager, or IT Service Delivery Manager.
- Previous experience in Linux/Unix and/or Microsoft Windows support.
- Networking knowledge and expertise, specifically LAN/WAN and wireless.
- Familiarity with data cabling and other fundamental aspects of computer facilities infrastructure.
- Experience in developing and managing IT budgets.
Preferred Qualifications
- A Master’s degree in a relevant discipline.
- Experience leading technical teams both in-house and remote.
- Understanding of core internet technologies, including DHCP, DNS, TCP/IP.
- CISCO experience and certifications.
- Certifications in Unix/Linux System support and/or Microsoft Windows system support.
- Telecom knowledge, including VOIP/SIP.
- ITIL and Prince2 certifications would be advantageous.
